Microsoft Teams Room version 5.2.115.0 bug: Teams Room account can't login

Anonymous
2024-10-03T09:14:15+00:00

Hello,

I work as an AV integrator and we currently have roughly 100 Microsoft Teams Room machines installed.

Since last tuesday we have been notified of multiple rooms (10 so far) where the Microsoft Teamsroom account cannot login.

All these rooms have in commen that the Microsoft Teams Room application has been updated (automatically) to version 5.2.115.0

Previous versions of the Microsoft Teams Room application do not show these issues.

Is there a way we can downgrade these machines to an older working version?

Hope to hear from you soon.

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Sign in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

83 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-10-11T22:46:04+00:00

    How do you stop it from updating to 5.2.11.50 ?

    I lost the page where I found that link. I was frantically trying to fix these two rooms all week. Ultimately one of the rooms I completely reimaged so it was a clean windows install. I think you can just remove the Teams room app from Settings.

    Then go the the URL posted, unzip and run the .appx file. It will install version 5.1.28.0

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-10-11T22:47:35+00:00

    As someone pointed out, looks like you can do it in the Teams pro admin portal. We're just on basic so I turned off auto updates in the MS store app. You can probably do this with scripting using an RMM if are using one.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-10-12T19:06:52+00:00

    Hi Spark,

    Can you help me with the correct powershell commands to remote the existing MTR? And the steps how to install the 5.1.28 version via powershell?

    We run windows 11, is there a place where I can find 5.1.28.0 for windows 11?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-10-13T01:36:48+00:00

    I can't find the ps command, but pretty sure you can remove from Windows > Settings > Apps. Does not show in control panel. And see my original comment above with the path the the .appx for 5.1.28.0. Of course this is all contingent you are using Windows 11 gui

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-10-15T05:20:11+00:00

    Thank you for the share. It is back online via reinstall the 5.1.28.0.

    Was this answer helpful?

    0 comments