Microsoft Teams Room version 5.2.115.0 bug: Teams Room account can't login

Anonymous
2024-10-03T09:14:15+00:00

Hello,

I work as an AV integrator and we currently have roughly 100 Microsoft Teams Room machines installed.

Since last tuesday we have been notified of multiple rooms (10 so far) where the Microsoft Teamsroom account cannot login.

All these rooms have in commen that the Microsoft Teams Room application has been updated (automatically) to version 5.2.115.0

Previous versions of the Microsoft Teams Room application do not show these issues.

Is there a way we can downgrade these machines to an older working version?

Hope to hear from you soon.

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  1. Anonymous
    2024-10-03T10:40:06+00:00

    Dear StevenVE,

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist!

    Based on your description regarding "Microsoft Teams Room version 5.2.115.0 bug: Teams Room account can't login". My sincerest apologies for the inconvenience this might be causing you, kindly try to perform factory reset to check if it will make any difference Use the Microsoft Teams Rooms recovery tool - Microsoft Teams | Microsoft Learn

    If the issue persists, I therefore believe that this issue should be further investigated by our online technical support team. A support Engineer can further connect with you remotely, for further troubleshooting and involve the backend team where need be. The team might request for your public IP address or collect certain detailed logs information with more technical resources. Please understand that as public forum support, we don’t have higher permissions to check and analyze these logs or check the IP addresses and considering your scenario maybe inconveniencing, to quickly help assist, kindly contact your organization admin or you can create a service request to report this symptom to our online channel. Here is contact support document: Get support - Microsoft 365 admin | Microsoft Learn

    Important Note: If any organization's Office 365 Business / Enterprise subscription is from syndicate or reseller partner and if global admin cannot open service request from their side, they may need to contact reseller support provider so that they can help to global admin for opening service request from their side, after that Office 365 technical support team can involve in service request. Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

    Best regards,

    Inema |Community Moderator

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  2. Anonymous
    2024-10-03T12:55:30+00:00

    Thank you Inema for your answer.

    We have tried the factory reset yesterday, without succes.

    So I contacted Micrsoft Technical support and have opened a ticket.

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  3. Anonymous
    2024-10-03T14:55:44+00:00

    Is there a way for me to (temporarily) prevent the other machines (Intel NUC/Lenovo ThinkSmart core) from updating the Teams Room application to version 5.2.115.0?

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  4. Anonymous
    2024-10-06T08:42:30+00:00

    Dear StevenVE,

    I hope you are doing well!

    Kindly try manual update Manually update a Microsoft Teams Rooms device - Microsoft Teams | Microsoft Learn

    Looking forward to your response!

    Best regards,

    Inema

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  5. Anonymous
    2024-10-07T10:07:41+00:00

    Hey Inema,

    We have tried this already, but it has not solved the issue in Teamsroom application update 5.2.115.0

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