Microsoft Teams Room version 5.2.115.0 bug: Teams Room account can't login

Anonymous
2024-10-03T09:14:15+00:00

Hello,

I work as an AV integrator and we currently have roughly 100 Microsoft Teams Room machines installed.

Since last tuesday we have been notified of multiple rooms (10 so far) where the Microsoft Teamsroom account cannot login.

All these rooms have in commen that the Microsoft Teams Room application has been updated (automatically) to version 5.2.115.0

Previous versions of the Microsoft Teams Room application do not show these issues.

Is there a way we can downgrade these machines to an older working version?

Hope to hear from you soon.

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Sign in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

83 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2024-10-09T08:18:18+00:00

    Dear Mo Jo 1,

    I hope you are doing well!

    Thanks for your kind-hearted sharing, the other users who encounter the same issue will benefit from your post. This information will help to more community members. Thank you again to share your valuable experience and solution. Your kind cooperation and precious time will be truly appreciated. Have a nice day!

    Best regards,

    Inema | Microsoft Community Moderator

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-10-09T08:13:40+00:00

    Dear StevenVE,

    I hope you are doing well!

    May I please know if you are experiencing this situation?

    Looking forward to your response!

    Best regards,

    Inema

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-10-08T17:41:52+00:00

    This issue has been resolved. Here’s what worked for us:

    1. Reset the Teams Room app and cleared the login information.
    2. Removed the license and reassigned it after a couple of hours.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-10-08T09:29:08+00:00

    Dear StevenVE,

    I hope you are doing well!

    May I know if you have tried to reimage some of the affected devices and see if there is a difference?

    ->If the issue persists, please raise a support request or in case you already raised it, kindly inform the agent to escalate the request to the MTR backend team for a credential push.

    Looking forward to your response!

    Best regards,

    Inema

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-10-08T06:25:20+00:00

    We also have this problem and over 30 devices have stopped working since the update.

    Ticket with Microsoft is open, but no solution yet.

    Have you made any progress?

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments