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Hello,
I work as an AV integrator and we currently have roughly 100 Microsoft Teams Room machines installed.
Since last tuesday we have been notified of multiple rooms (10 so far) where the Microsoft Teamsroom account cannot login.
All these rooms have in commen that the Microsoft Teams Room application has been updated (automatically) to version 5.2.115.0
Previous versions of the Microsoft Teams Room application do not show these issues.
Is there a way we can downgrade these machines to an older working version?
Hope to hear from you soon.
Accessing Microsoft Teams using organizational or personal credentials
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Just to make sure we are doing things right;
Can you please confirm this procedure?
Our rooms started working as of yesterday. We reset the Teams Room app, removed the assigned license, left it overnight, and then reassigned the license.
None of the solutions work for us either. The ticket with Microsoft has been open since Monday, but still no solution.
I have also completely reset a device to factory settings and set it up again, no chance. With the latest Teams Room version 5.2.115.0, logging in is simply no longer possible.
We tried this on 3 different customers, but unfortunately without a positive result. Is there a way to roll back the update? We have approximately 20 more customer rooms that are no longer functioning.