Microsoft Teams Room version 5.2.115.0 bug: Teams Room account can't login

Anonymous
2024-10-03T09:14:15+00:00

Hello,

I work as an AV integrator and we currently have roughly 100 Microsoft Teams Room machines installed.

Since last tuesday we have been notified of multiple rooms (10 so far) where the Microsoft Teamsroom account cannot login.

All these rooms have in commen that the Microsoft Teams Room application has been updated (automatically) to version 5.2.115.0

Previous versions of the Microsoft Teams Room application do not show these issues.

Is there a way we can downgrade these machines to an older working version?

Hope to hear from you soon.

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  1. Anonymous
    2024-10-09T15:04:37+00:00

    That's exactly what we do, and as you write, it's worked for years.

    Yesterday I was on the phone with Microsoft for hours and we discussed it, they say it's not in support.

    So I completely reset a PC to factory settings, logged in the skype user and then logged in my meeting room user in Teams Room, and I can reproduce the same problem. (so much for the topic, it's because we don't use the skype account...).

    They are currently analyzing my logs again. I am curious when we will get a solution...

    One important note:

    We do not use the default "Skype" user and have instead domain user accounts with autologin and Teams Room system in autostart.

    This has worked the previouse 4-5 years until now.

    I already started the Windows 10 IOT re-image process via USB-stick on one of the devices.

    This time the device will work with default settings ("Skype" account) and outside of our domain.

    I will update here if it works.

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  2. Anonymous
    2024-10-09T14:54:54+00:00

    What I already tried with no success:

    • used different Login details. Checked Teams Room Licence for the ressource.
    • reset the Teams Room app from within the app and also from the Windows Apps and Features Menu.
    • uninstalled the Temas Room App, restarted and installed it again.
    • removed Room Licence from the ressource, reset inside the app, waited 4 hours, gave Licence back and logged in again.
    • Updated to Windows 11 23H2 latest Build.
    • tried some settings with the Skypesettings.xml file that you can copy to the App Folder location, which the app picks up and applies.
    • The device has internet access and checked the computeraccount + Useraccount.
    • Device drivers are up to date.
    • reinstalled the MS Edge Webview2 Runtime using local admin account as suggested in another article to this issue.

    One important note:

    We do not use the default "Skype" user and have instead domain user accounts with autologin and Teams Room system in autostart.

    This has worked the previouse 4-5 years until now.

    I already started the Windows 10 IOT re-image process via USB-stick on one of the devices.

    This time the device will work with default settings ("Skype" account) and outside of our domain.

    I will update here if it works.

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  3. Anonymous
    2024-10-09T13:42:21+00:00

    give this a try before you re-image

    settings > apps > installed apps > MS Teams Room > Reset

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  4. Anonymous
    2024-10-09T13:28:28+00:00

    I tried all these steps and also did an Update to Windows 11 to the latest Windows Version, but it is still stuck on the following screen after some minutes:

    Here are the versions:

    The device is a Lenovo Thinksmart Hub 500 and Windows 10 Enterprise was installed - later updated to Windows 11 Enterprise.

    Whatever login details I enter, it always ends into the same message above - even wrong login details end to the same message.
    It looks like the App does not try to login at all since the newest App Version Update to 5.2.115.0

    I tried the reset and licence removal (waited 4 hours and then gave the licence back) - still the same.
    I don't think that is is a licence issue and it is probably a bugged App Release.

    Trying to install now the Windows 10 IOT Base image to a USB-stick and fully reset the device from the Lenovo USBRecoveryCreator.
    Maybe the IOT App Version for Teams Room System is working....

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  5. Anonymous
    2024-10-09T13:11:42+00:00

    Correct.

    Just to make sure we are doing things right;

    1. Reset the app
    2. Remove the license
    3. Leave it over night
    4. Assign the license
    5. Log in to the Roomsystem > manual setup

    Can you please confirm this procedure?

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