Microsoft Teams Room version 5.2.115.0 bug: Teams Room account can't login

Anonymous
2024-10-03T09:14:15+00:00

Hello,

I work as an AV integrator and we currently have roughly 100 Microsoft Teams Room machines installed.

Since last tuesday we have been notified of multiple rooms (10 so far) where the Microsoft Teamsroom account cannot login.

All these rooms have in commen that the Microsoft Teams Room application has been updated (automatically) to version 5.2.115.0

Previous versions of the Microsoft Teams Room application do not show these issues.

Is there a way we can downgrade these machines to an older working version?

Hope to hear from you soon.

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  1. Anonymous
    2024-10-10T05:04:05+00:00

    How do you stop teams app from updating to the latest version?

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  2. Anonymous
    2024-10-10T02:07:59+00:00

    We're experiencing the same issue.

    A workaround that got the rooms back online but running an older version:

    1. Login to the hub as the Local Administrator
    2. From a powershell prompt, run: Get-AppxPackage -Name "Microsoft.SkypeRoomSystem" -AllUsers | Remove-AppxPackage -AllUsers
    3. Switch users to "Skype" user
    4. From a powershell prompt, run: ."C:\Rigel\x64\Scripts\Provisioning\InstallSkype.ps1"
    5. Start the Teams Room app

    You might need to change the execution policy on the device to get the above to run.

    I haven't yet tried bringing the rooms back up to the latest version post-reinstall, I will report back.

    EDIT: Bringing the app back up to 5.2.115.0 does not fix. Just recreates the issue.

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  3. Anonymous
    2024-10-09T19:42:19+00:00

    Excellent.... Thank you

    Our rooms started working as of yesterday. We reset the Teams Room app, removed the assigned license, left it overnight, and then reassigned the license.

    Image

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  4. Anonymous
    2024-10-09T19:29:25+00:00

    As of now I can confirm that with the exact same issues the only resolution is to completely wipe and re-image the devices then try to log in with account details. This appears to have fixed the issue for us so far. Ensure that you pull any windows update that you can before attempting to log into Teams Room too. It's a painful cumbersome solution but it worked for us after 9hrs+ on this issue.

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  5. Anonymous
    2024-10-09T15:15:16+00:00

    win11 IoT 23H2

    off the domain

    we use the default skype account.

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