Microsoft Teams Room version 5.2.115.0 bug: Teams Room account can't login

We get that changing the local Skype account password or modifying skype account can cause issues, but we haven’t touched the Skype account or its password. We're still running into problems with version 5.2.115.0. How does that make sense? Any ideas on what else might be causing this?

Hi all!

There is a published known issue for the Teams Rooms 5.2.115.0 application build specific to organizations who have modified the Teams Room device outside of the supported scenarios. Specifically modification of the Skype user account is not supported and will cause scenarios like this.

Issue Description:

You update the Teams Rooms app on your Teams Rooms for Windows device to version 5.2.115.0. As soon as the update is installed, the device console displays the following error message:

Teams is experiencing an error.

Even after restarting the device, the Teams Rooms app doesn't start.

In this scenario, the error message displays for one of the following reasons:

• The settings on the Teams Rooms device have been modified to prevent Edge WebView2 Runtime from being installed. The WebView2 control is required for the Teams Rooms app to function.
• The local Skype user account on the Teams Rooms device has been renamed, disabled and replaced with either a different account or an AD/Microsoft Entra ID account.

Note: There are other scenarios when this error message might appear. However the information provided in this document is specific to Teams Rooms devices that were working as expected until the Teams Rooms app was updated to version 5.2.115.0.

Workaround:

Use one of the following workarounds as appropriate for your scenario.

Edge WebView2 Runtime missing

If the Edge WebView2 Runtime is not installed, use the following steps to install it:

1. On the Teams Rooms device console, select More > Settings.
2. Select Windows Settings.
3. Sign in as an administrator.
4. Open Microsoft Edge and navigate to the download page for Edge Webview2 Runtime.
5. Select "x64" in the Evergreen Standalone Installer option to download the installer.
6. Browse to the downloaded installer file, then right-click and select Run as administrator.
7. After WebView2 Runtime is installed, restart the Teams Rooms device.

Skype account modified

If you modify the local Skype user account on the Teams Rooms device, the device breaks. Because modifications to the Skype user account are not supported, the Teams Rooms device must be reset with the factory recovery media.

After the reset, the Skype user account must be left in its default state to ensure that the Teams Rooms app functions correctly.

This detail can also be found here: Known issues with Teams Rooms on Windows - Microsoft Teams | Microsoft Learn

If the above does not work, please open a Microsoft support case from within M365 admin center. No further support can be offered via this forum as we will need logs.

I can confirm that... only a re-image with Windows 10 IOT with the default "Skype" user solved the Login issue.

Maybe the Teams Room App Update was on purpose to get rid of older systems that were not configured as they wanted it.

Now we have to re-install all other devices too.

If someone finds another easier solution then please let us know!

We use an RMM to control patching, so we've basically just blocked everything for the time being.

I believe so long as you can block windows patching and you don't run the manual MTR script it should be fine. That said I'm not 100% sure the Teams Room app doesn't update itself via Microsoft store or similar.

How do you stop teams app from updating to the latest version?