Why are some people on Teams calls showing as a black screen?

I have the same issue with two different users. I was having the issue on my own device a few weeks ago but I just ignored it and it fixed itself at some point. While that may be acceptable to me (part of an IT team), that is not an acceptable answer for our users. Has anyone figured out a surefire solution to this problem?

Same issue here. Old teams no issue - switched to new teams and people sharing their screens flickers and turns black. Tired changing resolution, turning off hardware accel, popping out the window...

Can someone at MS sort this out please?

So I was having this problem on my Windows 10 machine, which then started having other issues and I replaced it. New machine with Windows 11 does not have the black boxes. Two theories:

• This is a Windows 10 issue.
• This is a hardware compatibility issue.

In either case, Teams worked fine before so something that has changed (new or old Teams, didn't matter for me) that made my old Windows 10 laptop have these problems. So unless Teams is only meant to work perfectly for brand new computers with the latest OS, then Microsoft should get this fixed!

Ditto.... same issue with new teams, random participants on group calls are black screens and changes if modify the screen size. It may be a memory issue but it's really not our job as users to determine what is wrong - it's impossible that this wasn't happening in testing by MS prior to release of this version it's just too consistent as an issue.

Can someone from MS at least acknowledge this is an issue? I mean sometimes I'm glad i don't see everyone, don't get me wrong, but when is someone from MS going to address and release update to correct? It's been ongoing ever since new release and i've tested shutting down any heavy consumption applications (MS Outlook/Chrome, etc.) and behaves the EXACT same. It's totally distracting from meeting when trying to readjust screen sizes and i've largely given up....

WHAT IS UP WITH TESTING - MS!!!!???? Also on lenovo yoga, large screen. It's hard to imagine delivering the new MS Teams with this type of performance - it's literally a virtual meeting platform that doesn't display meeting participants... i'd say missing a critical feature ;)

It's June 2024 and I'm still having this exact same issue!