Why are some people on Teams calls showing as a black screen?

Anonymous
2023-11-20T14:44:57+00:00

On Teams calls on new Teams, when on calls with multiple people, usually one or more of them are showing as a black screen. If I share screens, they will suddenly appear as normal on the side of the screen, so it's nothing to do with their camera settings or privacy shield.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-07-02T07:41:42+00:00

    Same issue on Lenovo Legion Pro 5 16IRX8.

    Has anyone tried updating gpu drivers?

    Interesting note: the problem disappears on my secondary monitor which has lower resolution and lower refresh rate.

    I found out I can "fix" this problem by lowering the refresh rate on the laptop screen to 60Hz.

    You can do this in the Display > Advanced display Windows settings.

    Even more interesting: After switching back to 240Hz, the problem is still solved!

    Update: the issue returned and I noticed my "fix" only works if I first minimize all the Teams windows that have camera feeds.

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  2. Anonymous
    2024-07-05T22:51:23+00:00

    I am also having this same issue, though it only happens when my power cord is plugged in. When I am on battery power, it doesn't happen. Would love to find a solution to this.

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  3. Anonymous
    2024-08-02T11:44:58+00:00

    I've had the same issue and I fixed by changing graphic settings for Teams.

    Settings > Graphic Settings > Specific options for application > Select Microsoft Store and add it > Microsoft Teams Settings > Select Power Saving and check "Using optimization for windowed games" > Save it then restart Microsoft Teams

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