Why are some people on Teams calls showing as a black screen?

Hello BREDaw,

I'm Segunfunmi, an Independent Advisor and Microsoft user like you. Thank you for posting your query in this forum.

If you're facing a black screen during Teams calls, it could be due to various reasons. Here are some possible solutions that can help:

• Ensure you are not logged in with multiple sessions like the browser and Teams app simultaneously.
• Ensure you quit all apps that can use the camera, e.g., Skype, Zoom, etc.
• Clear your browser cache and cookies at all times.
• In Teams, click on your profile photo --> Settings --> Enable “Disable GPU hardware acceleration“. Also, disable “Register Teams as the chat app for Office…”
• In the Task Manager, choose Microsoft Teams from the Apps drop-down menu and click on End Task at the bottom of the screen.
• Navigate to the system tray and right-click on the MS Teams icon. Then click on ‘quit’ in the pop-up menu. Open up MS Teams again.

I hope this helps! Let me know if you have any further questions.

Best regards, Segunfunmi.

Hi Segunfunmi

Nothing appears to be working. I still have some of my callers show as a black screen. I can address this by changing the size of my Teams window so it's not the worst thing in the world but it does guarantee that I can never have the window on full screen or at least one of the people I'm speaking to will show as a black screen.

Best wishes

Ben

I am having the same issue, have you had any joy in fixing this.

I have not!

I have the same issue, it is really annoying