Why are some people on Teams calls showing as a black screen?

Anonymous
2023-11-20T14:44:57+00:00

On Teams calls on new Teams, when on calls with multiple people, usually one or more of them are showing as a black screen. If I share screens, they will suddenly appear as normal on the side of the screen, so it's nothing to do with their camera settings or privacy shield.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-01-05T10:19:55+00:00

    I am having the same issue, have you had any joy in fixing this.

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  2. Anonymous
    2023-12-14T11:07:57+00:00

    Hi Segunfunmi

    Nothing appears to be working. I still have some of my callers show as a black screen. I can address this by changing the size of my Teams window so it's not the worst thing in the world but it does guarantee that I can never have the window on full screen or at least one of the people I'm speaking to will show as a black screen.

    Best wishes

    Ben

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  3. Anonymous
    2023-11-20T16:52:28+00:00

    Hello BREDaw,

    I'm Segunfunmi, an Independent Advisor and Microsoft user like you. Thank you for posting your query in this forum.

    If you're facing a black screen during Teams calls, it could be due to various reasons. Here are some possible solutions that can help:

    • Ensure you are not logged in with multiple sessions like the browser and Teams app simultaneously.
    • Ensure you quit all apps that can use the camera, e.g., Skype, Zoom, etc.
    • Clear your browser cache and cookies at all times.
    • In Teams, click on your profile photo --> Settings --> Enable “Disable GPU hardware acceleration“. Also, disable “Register Teams as the chat app for Office…”
    • In the Task Manager, choose Microsoft Teams from the Apps drop-down menu and click on End Task at the bottom of the screen.
    • Navigate to the system tray and right-click on the MS Teams icon. Then click on ‘quit’ in the pop-up menu. Open up MS Teams again.

    I hope this helps! Let me know if you have any further questions.

    Best regards, Segunfunmi.

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