Why are some people on Teams calls showing as a black screen?

Anonymous

On Teams calls on new Teams, when on calls with multiple people, usually one or more of them are showing as a black screen. If I share screens, they will suddenly appear as normal on the side of the screen, so it's nothing to do with their camera settings or privacy shield.

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Anonymous

2024-05-15T14:58:44+00:00

I have the same issue with two different users. I was having the issue on my own device a few weeks ago but I just ignored it and it fixed itself at some point. While that may be acceptable to me (part of an IT team), that is not an acceptable answer for our users. Has anyone figured out a surefire solution to this problem?
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Anonymous

2024-03-11T19:53:03+00:00

I am on an Alienware system as well and having this issue.
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Anonymous

2024-03-11T19:50:48+00:00

I am having the same issue and have to keep reverting back to the old Teams every time it automatically updates.

MS folks, it has been several months now. Can someone please acknowledge that this issue is being looked into?
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Anonymous

2024-03-01T19:38:49+00:00

I have someone who is having this issue, and she says it is fixed by closing out any Chrome windows. Maybe that will help someone get to a solution?
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