When muting my Jabra headset by pulling the mic up, why does it mute me completely and I cannot hear anyone talking?

Anonymous
2022-11-10T02:56:07+00:00

hi, When muting my Jabra headset by pulling the mic up, why does it mutes me completely and i cannot hear anyone talking? i can only hear people talking if I mute myself in MS teams and not via my headset, this was never the case before. Please help.

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  1. Anonymous
    2023-05-23T09:21:29+00:00

    My two cents feedback: installed Dell Pair on my Dell laptop and the mute restart working properly (muting mic without muting listening).

    Thank you, jbedoya.

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  2. Anonymous
    2023-06-19T16:25:31+00:00

    today, Dell pushed to updates to my network driver and the Jabra Went bananas again.

    the workaround still work for me. if I raise the Microphone up, everything goes Mute. I click on the headset volume up and down and up and audio come back

    I do the Up, down, up because if volume is on Max, the up alone would not bring back the voices, so I do Up and down and up.

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  3. Anonymous
    2023-06-21T09:01:48+00:00

    We got a newer driver from HP. With this on everything is working again as expected.

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  4. Anonymous
    2023-06-29T13:04:52+00:00

    Which driver version and where/how did you get it from? I checked both HP and Intel website but could not find any newer version than 10.29.0.7767

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  5. Anonymous
    2023-07-05T12:28:07+00:00

    I was facing the same issue with my jabra evolve2 65 mic. (my laptop is a HP ZBook Power 15,6 inch G9 (4T501AV) - Windows 10 Pro 22H2)

    Now it works perfectly with :

    * realtek driver 6.0.9462.1 (downloaded from the HP support website : https://support.hp.com/fr-fr/drivers/selfservice/swdetails/hp-zbook-power-15.6-inch-g9-mobile-workstation-pc/2101006080/model/2101006088/swItemId/ob-306901-1?sku=6B8A9EA )

    * Intel smart sound for Bluetooth Audio driver version 10.29.0.8854 (downloaded from https://www.catalog.update.microsoft.com/Search.aspx?q=Intel%c2%ae+Smart+Sound+Technology+for+USB+Audio)

    Note : Only upgrading realtek driver is not working because in the bundle we only get the Intel SST driver in version 10.29.00.7919.

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