When muting my Jabra headset by pulling the mic up, why does it mute me completely and I cannot hear anyone talking?

Thanks for the infos. I have the same problem with my new laptop, Jabra Evolve2 65 and MS Teams. I manually installed the Intel Smart Sound Technology for Bluetooth Audio version 10.29.0.6367. The problem remains - when I pull the mic arm up on my Jabra Evolve2 65, everything is muted, not only the mic.

On my old work laptop which I have to return, I see instead of the Intel Smart Sound Technology for Bluetooth a 'generic', older Microsoft driver for Bluetooth audio - that one, interestingly works just fine!

So, I am still looking for a solution!

I've also the Evolve2 65 and have the exact problem only with bluetooth. With USB receiver, I do not have that problem, or connected to my mobile phone.

In Teams settings->Devices, I have 2 option in Speaker settings:

1-Headset (Jabra Evolve2 65 Hands-Free AG Audio)

2-Headphones (Jabra Evolve2 65 Stereo) (Bluetooth)

I normally use the first one, which has this problem. I tested the second option, and same problem.

I use Windows 10 Enterprise.

I also tried this and it work only if in Teams I'm muted. If not, when I press one of the volume buttons, audio comes only for half second.

So, in the end, it's not very usefull this workarround, but thanks any way.

I have Jabra Evolve2 65, with the same problem when connected via PC bluetooth and this worked for me. I've rolled back the driver and now I have version 10.29.0.6815. When I pull up the mic boom arm it only mutes my voice.

However, The mute button somethimes does not work well. It mutes and unmutes at the same time.

Thanks!

Installing Dell Pair seemed to resolve it for me.