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hi, When muting my Jabra headset by pulling the mic up, why does it mutes me completely and i cannot hear anyone talking? i can only hear people talking if I mute myself in MS teams and not via my headset, this was never the case before. Please help.
Managing sound and video settings during Teams meetings and calls for optimal communication
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This only works occasionally and i need to mash the up and down volume buttons. eventually it works.
I had the same problem with my new laptop at work. I found a solution on reddit. It looks like a problem with a new driver for "Intel Smart Sound Technology for Bluetooth Audio".
"Try looking at the driver version for Intel Smart Sound Technology for Bluetooth Audio. If you are on version 10.29.0.7767, try rolling it back to the previous version. This resolved the issue for me. The driver version that is working for me is 10.29.0.6367."
This fixed the Problem for me!
UPDATE: The DELL pair utility solved the problem for me:
Dell Pair Application | Driver Details | Dell US
I couldn't find where to download the previous version (10.29.0.6367)
Intel® Smart Sound Technology (Intel® SST) Driver for Intel® NUC 11 Compute Element
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Same issue tested today
Headset Jabra Evolve2 75 (MS Teams version)
DELL XPS device with connected headset directly over bluetooth, functionality fine, mic is working as it should, when closing the mic = mute, when pushing the mute button on the headset it mutes.
Surface 9 Pro with connected headset over bluetooth, same as previous users said, closing the mic results muting the whole thing also the headset. Pushing the mute button on the headset = doesn't mute at all, saying mute and same second unmute.
Surface 9 Pro with jabra link dongle and headset over the dongle, everything fine. No issues and works like on the DELL device with no adapter.
Headset is already on the last firmware version. It's clearly SURFACE issue how the surface handles the jabra device over bluetooth.
Windows 10 22H2 latest updates installed..