When muting my Jabra headset by pulling the mic up, why does it mute me completely and I cannot hear anyone talking?

Hello saso_177,

My name is Joanna, I am an Independent Advisor and as well as a long-time Microsoft user. I’ll be happy to help you out today.

I apologize for the problem you are experiencing. May I please ask the unit model of your Jabra headset for me to further assist you on this matter?

Thank you.

Best Regards,

Joanna

Hi Joanna,

Thanks for responding, the model number is -Jabra Wireless Evolve2 85 MS Stereo Bluetooth Headset USB-C.

Hi saso_177,

Sorry for the late response.

Kindly follow the steps below to Jabra device for use with Microsoft Teams

1.Click on your profile picture at the top of the Teams window.

2.Click Settings, then Devices.

In Devices, select your Jabra device under Audio devices.

If you are using a Jabra wireless device, select the connected Bluetooth adapter, such as the Jabra Link 370.

You may check also the settings of your default mic with the settings below.

1.To select the mic, speaker, and camera you want Teams to use for calls and meetings, select Settings and more Select to see more options next to your profile picture at the top of Teams and then choose Settings > Devices.

2.Under Audio devices, pick the speaker and mic you want Teams to use by default.

If you have multiple certified devices connected to your computer, you can set one as your secondary ringer, which means it'll ring when a call comes in. Answer incoming calls on any device—not just the ones that ring.

Source: https://www.jabra.com/supportpages/jabra-evolve...

Source: https://support.microsoft.com/en-us/office/mana....

Please let me know if this doesn't work or if you need further assistance.

Thank you.

hi leeshengfung

Thanks for your response.

1. When I select 'Bluetooth' under speaker, audio device switches to 'customized set up' and on test call I cannot hear anything at all.

2. And in this set up (below), my problem remains the same during test call. cannot hear if my put my headset's mic down to mute myself.

Hi saso_177,

I would suggest to reinstall the drivers and re-add device to Teams.

If the issue persists, please try to repair your Office - Control panel> Programs> Programs and features> select Office 365> Change> Repair> Quick repair.

Please let me know if this doesn't work or if you need further assistance.

Thank you.