When muting my Jabra headset by pulling the mic up, why does it mute me completely and I cannot hear anyone talking?

Anonymous
2022-11-10T02:56:07+00:00

hi, When muting my Jabra headset by pulling the mic up, why does it mutes me completely and i cannot hear anyone talking? i can only hear people talking if I mute myself in MS teams and not via my headset, this was never the case before. Please help.

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  1. Anonymous
    2023-06-21T09:01:48+00:00

    We got a newer driver from HP. With this on everything is working again as expected.

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  2. Anonymous
    2023-06-19T16:25:31+00:00

    today, Dell pushed to updates to my network driver and the Jabra Went bananas again.

    the workaround still work for me. if I raise the Microphone up, everything goes Mute. I click on the headset volume up and down and up and audio come back

    I do the Up, down, up because if volume is on Max, the up alone would not bring back the voices, so I do Up and down and up.

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  3. Anonymous
    2023-05-23T09:21:29+00:00

    My two cents feedback: installed Dell Pair on my Dell laptop and the mute restart working properly (muting mic without muting listening).

    Thank you, jbedoya.

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  4. Anonymous
    2023-05-03T23:35:58+00:00

    Workaround or fix? I think the latter!

    Thanks for this information, it's worked fine for me :)

    Edit - worked at first but then like others here seems to revert back to muting all. When repeating the steps, I can hear the group for a split second only before all is muted again :(

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  5. Anonymous
    2023-05-02T06:39:44+00:00

    Now i found out the last working driver version on our HP EliteBook 850 G8.

    ImageImage

    With this version the microphone mute function is working as expected. It works with the USB dongle and also with the bluetooth connection.

    Every newer version does not work with the bluetooth connection as we want.

    Example for a non working driver:

    Image

    So i think Microsoft can't help us in this case. We have to talk to our vendors (in my case HP) and they have to talk to Intel or Realtek!?

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