When muting my Jabra headset by pulling the mic up, why does it mute me completely and I cannot hear anyone talking?

Anonymous
2022-11-10T02:56:07+00:00

hi, When muting my Jabra headset by pulling the mic up, why does it mutes me completely and i cannot hear anyone talking? i can only hear people talking if I mute myself in MS teams and not via my headset, this was never the case before. Please help.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-08-29T14:26:13+00:00

    thank you so much. It worked for me either

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  2. Anonymous
    2023-08-04T15:06:33+00:00

    Thanks for your reply RicM
    I've just checked and seems like I have an up-to-date version of Realtek Audio.
    Driver version: 6.0.9509.1

    Driver Date: 4/25/2023

    Which version do you suggest?

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  3. Anonymous
    2023-08-04T13:48:18+00:00

    You should have a Realtek audio chip on that system so try to update the Realtek audio driver...

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  4. Anonymous
    2023-08-04T13:39:19+00:00

    Hi Guys,
    I face the same issue with my Jabra Evolve2 65, can someone please support me how to solve this?

    I have a company Dell Latitude 5430
    with Intel version:

    Intel Smart Sound Technology for Bluetooth Audio

    Version: 10.29.0.8276

    Thank you so much!

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  5. Anonymous
    2023-07-06T23:14:47+00:00

    This work around worked for me. Thanks

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