When muting my Jabra headset by pulling the mic up, why does it mute me completely and I cannot hear anyone talking?

I have this same issue with a Surface Laptop 5, running Windows 11. My headset is a Jabra Evolve2 85.

The mute all on microphone mute problem has been apparent since setting up the machine, and has not been resolved with any updates through Windows Update. The machine is currently running 10.0.22631 Build 22631 which is the latest through this update channel. There is of course no easy way to roll back a driver when the laptop already comes with Windows 11 out of the box.

It seems to me there is a fundamental incompatibility caused by the combined audio control, whereas on Windows 10 I could select which Bluetooth audio profile I wanted to use. That this is an issue on Microsoft's own device is pretty difficult to get my head around.

If there was a way to ensure this was escalated to Microsoft for a fix that would be ideal, but that does not seem to be the case. This is a very expensive headset, and works fine with MacOS, iPhone, Android, even Windows 10.

PLEASE FIX.

Hello,

Will these steps also work with the Jabra Evolve 75? I am experiencing the same issue.

Thank you.

This works for me too.

Though, this is not a Jabra issue, I had this issue with my Jabra and it annoyed me so much I bought a new headset. Yealink.. it has the same issue, but using the volume up down after muting works for this headset too.

Microsoft, please fix!

Fantastic!! This worked for me. Thank you!

I get two options in my teams. When I select Jabra Evolve 75 SE, it behaves like older drivers (rotating mic mutes the microphone which is synced with my PC mic, but I can hear the conversations). If I select the other one, it mutes both mic and speaker, also doesn't sync with my Team's mic.
https://answers-afd.microsoft.com/static/images/image-not-found.jpg