When muting my Jabra headset by pulling the mic up, why does it mute me completely and I cannot hear anyone talking?

I followed the above directions from Emre, and they are correct ... you can hear audio with the mic up when connected via USB ... but this means the headset only works as intended when connected via cable ... which is not at all desirable for a wireless device.

Something seems to have changed VERY recently ... as this was working with Teams for me in early December. Ugh.
Going to write to Jabra as well, but would love ideas or solutions if anyone out there has found a fix.

I had a similar issue last week. Unpair your Jabra headset from the computer and plug out and back in your Jabra Link USB Bluetooth adapter. Afterwards download and install Jabra Desktop App and use that to connect the headphones with the Jabra Link adapter. If they are connected this way instead of being connected directly via the Bluetooth on your computer you can use all the features as intended. Hope this helps.

Same issue here.
First - device is detected as 2 independent devices - 'headphones' and 'headset'

When i open some of calling apps(slack, zoom, telegram) - i have to select 'headset' in audio devices otherwise - no sound. After that any other windows sounds won't play

And the most annoying mute issue - when microphone turned up 'headset' is muted also. I wrote in jabra - they told me, that their 400$ bluethoth headphones does't support bluetooth

Hi saso_177,

I would suggest to reinstall the drivers and re-add device to Teams.

If the issue persists, please try to repair your Office - Control panel> Programs> Programs and features> select Office 365> Change> Repair> Quick repair.

Please let me know if this doesn't work or if you need further assistance.

Thank you.

hi leeshengfung

Thanks for your response.

1. When I select 'Bluetooth' under speaker, audio device switches to 'customized set up' and on test call I cannot hear anything at all.

2. And in this set up (below), my problem remains the same during test call. cannot hear if my put my headset's mic down to mute myself.