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hi, When muting my Jabra headset by pulling the mic up, why does it mutes me completely and i cannot hear anyone talking? i can only hear people talking if I mute myself in MS teams and not via my headset, this was never the case before. Please help.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
UPDATE: The DELL pair utility solved the problem for me:
Dell Pair Application | Driver Details | Dell US
I couldn't find where to download the previous version (10.29.0.6367)
Intel® Smart Sound Technology (Intel® SST) Driver for Intel® NUC 11 Compute Element
I had the same problem with my new laptop at work. I found a solution on reddit. It looks like a problem with a new driver for "Intel Smart Sound Technology for Bluetooth Audio".
"Try looking at the driver version for Intel Smart Sound Technology for Bluetooth Audio. If you are on version 10.29.0.7767, try rolling it back to the previous version. This resolved the issue for me. The driver version that is working for me is 10.29.0.6367."
This fixed the Problem for me!
This only works occasionally and i need to mash the up and down volume buttons. eventually it works.
I have the same problem, discovered early January.
Following the reset instructions above, it now works when using the Jabra Bluetooth Dongle. However, when I directly connect the headset to my PC (and I need to, as I do not have sufficient amount of USB ports), the problem still exists.
This seems to have something to do with a recent Windows update that I installed.
Hi All,
I would really like to thank everyone for taking time out to help me with my issue, while nothing really seemed to work, I reached out to Jabra about the issue which I don't know why I didnt do in the first place maybe because I wasn't thinking it's the Jabra issue after all.
However, Jabra reached out to me with their reset instructions and VOILA, it worked. Now my MS teams and Jabra boom arm are in sync and I can still hear people talk when I have muted myself by pulling the mic boom arm up.
I am attaching the instructions for reference for people having a similar issue. Please install Jabra direct on your desktop and follow the steps.
Reach out here if any issues, I feel like a PRO right now..lol I hope this helps. Have a great day all.