When muting my Jabra headset by pulling the mic up, why does it mute me completely and I cannot hear anyone talking?

Anonymous
2022-11-10T02:56:07+00:00

hi, When muting my Jabra headset by pulling the mic up, why does it mutes me completely and i cannot hear anyone talking? i can only hear people talking if I mute myself in MS teams and not via my headset, this was never the case before. Please help.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-03-24T11:19:50+00:00

    I also tried this and it work only if in Teams I'm muted. If not, when I press one of the volume buttons, audio comes only for half second.

    So, in the end, it's not very usefull this workarround, but thanks any way.

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  2. Anonymous
    2023-03-23T11:20:02+00:00

    I've also the Evolve2 65 and have the exact problem only with bluetooth. With USB receiver, I do not have that problem, or connected to my mobile phone.

    In Teams settings->Devices, I have 2 option in Speaker settings:

    1-Headset (Jabra Evolve2 65 Hands-Free AG Audio)

    2-Headphones (Jabra Evolve2 65 Stereo) (Bluetooth)

    I normally use the first one, which has this problem. I tested the second option, and same problem.

    I use Windows 10 Enterprise.

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  3. Anonymous
    2023-03-17T09:09:52+00:00

    Thanks for the infos. I have the same problem with my new laptop, Jabra Evolve2 65 and MS Teams. I manually installed the Intel Smart Sound Technology for Bluetooth Audio version 10.29.0.6367. The problem remains - when I pull the mic arm up on my Jabra Evolve2 65, everything is muted, not only the mic.

    On my old work laptop which I have to return, I see instead of the Intel Smart Sound Technology for Bluetooth a 'generic', older Microsoft driver for Bluetooth audio - that one, interestingly works just fine!

    So, I am still looking for a solution!

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  4. Anonymous
    2023-03-14T19:19:32+00:00

    Same issue tested today

    Headset Jabra Evolve2 75 (MS Teams version)

    DELL XPS device with connected headset directly over bluetooth, functionality fine, mic is working as it should, when closing the mic = mute, when pushing the mute button on the headset it mutes.

    Surface 9 Pro with connected headset over bluetooth, same as previous users said, closing the mic results muting the whole thing also the headset. Pushing the mute button on the headset = doesn't mute at all, saying mute and same second unmute.

    Surface 9 Pro with jabra link dongle and headset over the dongle, everything fine. No issues and works like on the DELL device with no adapter.

    Headset is already on the last firmware version. It's clearly SURFACE issue how the surface handles the jabra device over bluetooth.

    Windows 10 22H2 latest updates installed..

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