When muting my Jabra headset by pulling the mic up, why does it mute me completely and I cannot hear anyone talking?

Anonymous
2022-11-10T02:56:07+00:00

hi, When muting my Jabra headset by pulling the mic up, why does it mutes me completely and i cannot hear anyone talking? i can only hear people talking if I mute myself in MS teams and not via my headset, this was never the case before. Please help.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-03-17T09:09:52+00:00

    Thanks for the infos. I have the same problem with my new laptop, Jabra Evolve2 65 and MS Teams. I manually installed the Intel Smart Sound Technology for Bluetooth Audio version 10.29.0.6367. The problem remains - when I pull the mic arm up on my Jabra Evolve2 65, everything is muted, not only the mic.

    On my old work laptop which I have to return, I see instead of the Intel Smart Sound Technology for Bluetooth a 'generic', older Microsoft driver for Bluetooth audio - that one, interestingly works just fine!

    So, I am still looking for a solution!

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  2. Anonymous
    2023-01-26T00:24:07+00:00

    This only works occasionally and i need to mash the up and down volume buttons. eventually it works.

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  3. Anonymous
    2022-11-10T05:11:04+00:00

    Hi saso_177,

    I would suggest to reinstall the drivers and re-add device to Teams.

    If the issue persists, please try to repair your Office - Control panel> Programs> Programs and features> select Office 365> Change> Repair> Quick repair.

    Please let me know if this doesn't work or if you need further assistance.

    Thank you.

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  4. Anonymous
    2022-11-10T03:45:09+00:00

    Hi Joanna,

    Thanks for responding, the model number is -Jabra Wireless Evolve2 85 MS Stereo Bluetooth Headset USB-C.

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  5. Anonymous
    2022-11-10T03:32:43+00:00

    Hello saso_177,

    My name is Joanna, I am an Independent Advisor and as well as a long-time Microsoft user. I’ll be happy to help you out today.

    I apologize for the problem you are experiencing. May I please ask the unit model of your Jabra headset for me to further assist you on this matter?

    Thank you.

    Best Regards,

    Joanna

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