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I've long used call controls and presence with my Jabra headset & Teams, however recently I to started having the problem of either MS Teams or Jabra Direct not clearing the busylight status following the ending of Teams meetings. I've isolated this down to be Teams meetings specifically, if I call a colleague directly the busy status will clear correctly, but if I dial a meeting it will not clear.
Likewise if I do the Settings/Devices/Make a test call, it reliably turns on the busy light then turns it off when the call finishes.
I use a Jabra Evolve 75 headset, the latest version of Jabra Direct and MS Teams 1.6.00.1381 (64-bit), on Windows 10 Pro.
When its in its busy status, call controls continue to function reliably, if I make a new call. And if close Teams and Jabra Direct, the busy light status clears, until I make another call where it goes busylight again as it should. So strangely all is functioning, except for clearing busy status after hanging up a Teams meeting.
Following reading other reports on forums, I've tried; Rebooting. Disabling microphone permissions from Windows 10 Catana search. Manually disabling & re-enabling busylight. Upgrading "Intel Smart Sound Technology for USB Audio" divers. Then later disabling Intel's USB Audio, and rebooting. With no change, the busylight still doesnt get cleared from Team's meeting.
Any ideas for further troubleshooting or whether this is a known bug? (it didnt used to be)
Additional meeting and call-related features and issues within Microsoft Teams for business
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Mine started with this behaviour last week Mike so I'm guessing a Teams update. Patch Tuesday is the 2nd Tuesday of the month if I remember correctly
We are experiencing the same problem.
Different users different OS versions all Jabra headsets. (Jabra Link 380 with Jabra Evolve2 65.)
Strange... we did not perform any windows or office updates and the problem just appeared.
Problem started on Tuesday 31/01/23... (patch Tuesday?)
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This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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Hi xmannersx,
Hope the issue will be check and will be resolve soon.
The last option that I can suggest would be the resetting of your headset but it will not guarantee if it will solve the issue as we need further assistance from Microsoft to check the issue.
Please let me know if you need further assistance.
Thank you.