My Airpod pro 2 doesn't work on Teams

Anonymous
2023-09-21T11:34:36+00:00

My Airpod pro 2 doesn't work on Teams. They have no problem with other programs, and also work on teams on my phone.

They connect fine and I can see that they are selected in the teams settings. The app is also on the list of apps that can access the microphone and so on.

Furthermore I have disconnected them and reconnected them several times, I have also deleted Teams and installed once agin. Nothing works!!!!

It works fine otherwise and with other headphones.

Microsoft Teams | Microsoft Teams for business | Teams for Mac

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Anonymous
2023-10-30T18:46:54+00:00

I spent 2.5 hours yesterday doing allll of the steps I've found in every forum and I think rolling back the intel bluetooth driver worked for me. I did a test run with teams, Settings > Devices > Make a test call, and everything worked for the first time since this all started a few months back. I havent had an actual teams call to test it but this is promising. I think some things work for some people, and others work for some, its not a one fix works for all type of thing.

Windows Key + X > Device Manager > Bluetooth > Intel Wireless Bluetooth > Driver > Rollback Driver. Restart Windows. I also restarted my airpods before I rebooted, and re-connected them to windrows to have a clean slate on both accounts. Then made my test call with teams and it worked.

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  1. Anonymous
    2023-10-30T18:12:12+00:00

    Yes, mircrosoft please address this issues

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  2. Anonymous
    2023-09-21T15:37:06+00:00

    Hi Kaspar

    I'm AnnaThomas and I'd happily help you with your question. In this Forum, we are Microsoft consumers just like yourself.

    Apple AirPods and AirPods Pro are not officially supported by Microsoft Teams. This means that they may not work perfectly with Teams and could potentially cause issues.

    Microsoft has a list of certified devices that are guaranteed to work well with Teams. These include a variety of headsets from different manufacturers. You can check out the list of Teams-certified headsets on the Microsoft website.

    If you continue to experience issues with your AirPods and Teams, you might want to consider using a Teams-certified headset for a smoother experience.

    https://www.microsoft.com/en-ww/microsoft-teams/across-devices/devices/category/headsets/36

    I hope this helps ;-), let me know if this is contrary to what you need, I would still be helpful to answer more of your questions.

    Best Regards,

    AnnaThomas

    Give back to the community. Help the next person with this problem by indicating whether this answer solved your problem. Click Yes or No at the bottom.

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  3. Anonymous
    2023-11-06T20:15:28+00:00

    I have had this issue suddenly plague me a few weeks ago. My Apple Airpods Max works for everything except teams calls. I finally got it to work by doing the following:

    Go to sound settings >Select the Airpods > In audio enhancements set to "off".

    Repeat for the microphone.

    Hope this helps someone.

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  4. Anonymous
    2023-11-07T14:37:57+00:00

    FYI, I will not buy another headset or device, I will instead use a different platform to communicate with my team.

    Just realize that you have gone through the effort to have Teams be compatible with Mac devices. Why go for the extra effort to exclude AirPods?

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