My Airpod pro 2 doesn't work on Teams

Anonymous
2023-09-21T11:34:36+00:00

My Airpod pro 2 doesn't work on Teams. They have no problem with other programs, and also work on teams on my phone.

They connect fine and I can see that they are selected in the teams settings. The app is also on the list of apps that can access the microphone and so on.

Furthermore I have disconnected them and reconnected them several times, I have also deleted Teams and installed once agin. Nothing works!!!!

It works fine otherwise and with other headphones.

Microsoft Teams | Microsoft Teams for business | Teams for Mac

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2023-10-30T18:46:54+00:00

I spent 2.5 hours yesterday doing allll of the steps I've found in every forum and I think rolling back the intel bluetooth driver worked for me. I did a test run with teams, Settings > Devices > Make a test call, and everything worked for the first time since this all started a few months back. I havent had an actual teams call to test it but this is promising. I think some things work for some people, and others work for some, its not a one fix works for all type of thing.

Windows Key + X > Device Manager > Bluetooth > Intel Wireless Bluetooth > Driver > Rollback Driver. Restart Windows. I also restarted my airpods before I rebooted, and re-connected them to windrows to have a clean slate on both accounts. Then made my test call with teams and it worked.

Was this answer helpful?

10+ people found this answer helpful.
0 comments No comments

104 additional answers

Sort by: Most helpful
  1. Anonymous
    2023-11-27T10:57:16+00:00

    Same issue, this is a joke! Airpods Pro G1 used to work perfectly, now both Airpod Pro G1 and my new Airpod Pro G2 both will not connectt to my yeams through laptop yet work with other applications. Very poor.

    Microsoft - SORT IT OUT.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2023-11-17T15:19:30+00:00

    I concur - all of a sudden I am not having connection issues. Thank goodness!!

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2023-11-17T15:07:15+00:00

    For some reason, this issue has resolved itself for me. My airpod pros now work fine with Teams (as of 11/16/23). It could be the most recent update that Apple sent to Airpod Pros Or it could be an update to Windows or Teams that did it. Hard to say, Both of mine have been updated in recent week. But I'd recommend doing an update for everything and trying it again.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2023-11-09T16:06:43+00:00

    That sounds like a workable solution that I'll try in my teams meetings today. Thanks!!

    Was this answer helpful?

    0 comments No comments