My Airpods Gen 4 is very soft when I am on a Teams call in the app.

Anonymous
2024-10-15T13:23:29+00:00

My Airpods Gen 4 is very soft when I am on a Teams call in the app, all the other apps work fine, Chrome and YouTube and even the sound when I am calling someone. When the call is answered the sounds goes down and is set to 100% but I struggle to hear. The Teams on the Web's sound works fine. Thus this is not a problem with the Airpods. Kindly assist how I can fix the Teams app.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  2. Anonymous
    2024-12-19T03:25:04+00:00

    I also tried using the MS Teams web version and encountered the same issue. This problem has been raised for quite some time, but there still hasn’t been any improvement. It seems like Microsoft doesn’t care about addressing or fixing this issue. I find it very inconvenient in this situation. Do we really have to go back to using the old AirPods?

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  3. Anonymous
    2024-12-25T17:06:25+00:00

    This is the only solution that worked for me, and I have tried absolutely everything suggested! The volume on Teams calls is normal now. Thanks!!

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  4. Anonymous
    2025-01-03T09:40:54+00:00

    Any updates on this? Still not working correctly, volume very low and with the fix above you can use the speaker of your airpods but not the microphone so is not really a fix

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  5. Anonymous
    2025-01-03T09:52:46+00:00

    You can follow the steps provided by Cuong Vo. I followed them and managed to fix the issue. Thank you, Cuong, a fellow Vietnamese like me, for guiding me to resolve this. Thank you so much!!

    Follow up below steps, it worked for me:

    • Go to Device Manager
    • Expand "System Devices"
    • Find AirPods Hands-Free AG (Mine was labeled "Airpods Pro Hands-Free AG")
    • Right click and open up "Properties"
    • Click the "Driver" tab and "Disable Device"
    • Restart PC and it works

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    3 people found this answer helpful.
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