My Airpods Gen 4 is very soft when I am on a Teams call in the app.

Anonymous
2024-10-15T13:23:29+00:00

My Airpods Gen 4 is very soft when I am on a Teams call in the app, all the other apps work fine, Chrome and YouTube and even the sound when I am calling someone. When the call is answered the sounds goes down and is set to 100% but I struggle to hear. The Teams on the Web's sound works fine. Thus this is not a problem with the Airpods. Kindly assist how I can fix the Teams app.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2025-04-15T13:37:23+00:00

    Hello - I have tried all of the above steps to no success. This is clearly a Teams issue not an airpods issues since these work on all other devices and other apps. Please find a solution! Thank you!

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  2. Anonymous
    2025-04-15T15:07:52+00:00

    I was just dealing with this issue last week. What finally worked was:

    • Go to Device Manager
    • Expand "System Devices"
    • Find AirPods Hands-Free AG (Mine was labeled "Airpods Pro Hands-Free AG")
    • Right click and open up "Properties"
    • Click the "Driver" tab and "Disable Device"
    • Restart PC and it works

    No other solutions worked for me but this ^ one.

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  3. Anonymous
    2025-04-27T22:38:11+00:00

    I had the same issue - speaker is loud but now the mic won't work. We really need a solution to this Microsoft!

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  4. Anonymous
    2025-05-14T15:41:36+00:00

    You have to use the physical AirPod stem to bring the volume up and can then use your system volume to change after the "limit" has been raised manually.

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  5. Anonymous
    2025-05-15T09:23:13+00:00

    This issue is with Airpods4 which do not have volume control on the stem

    (extract from Apple Support = "To turn the volume up or down, say “Hey Siri”, then say something like “Turn up the volume” or “Turn down the volume”. Or drag the volume slider in the app you’re listening to, on the Lock Screen of your iPhone or iPad, or in Control Centre.")

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