My Airpods Gen 4 is very soft when I am on a Teams call in the app.

Anonymous
2024-10-15T13:23:29+00:00

My Airpods Gen 4 is very soft when I am on a Teams call in the app, all the other apps work fine, Chrome and YouTube and even the sound when I am calling someone. When the call is answered the sounds goes down and is set to 100% but I struggle to hear. The Teams on the Web's sound works fine. Thus this is not a problem with the Airpods. Kindly assist how I can fix the Teams app.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-10-15T17:02:44+00:00

    Dear Nadine van der Walt,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    I'm sorry to hear about the issue you're experiencing with your Airpods Gen 4 on Teams.

    1. Have you checked to ensure that the correct audio device is selected in Teams? Go to your Teams settings by clicking on your profile picture, then select "Settings" > "Devices". Under "Audio devices", make sure your Airpods are selected for both the speaker and microphone.
    2. Have you checked to make sure you are using the latest version of the Teams app? Sometimes, audio issues can be resolved by updating to the latest version.
    3. Have you checked your system sound settings to ensure that Teams is not being limited? Right-click on the sound icon in the taskbar, select "Open Sound settings", and then "App volume and device preferences". Ensure that Teams is set to 100% volume.
    4. Sometimes, audio issues can be caused by exclusive mode settings. Go to "Sound settings" > "Device properties" > "Additional device properties". Under the "Advanced" tab, uncheck the boxes under "Exclusive Mode".
    5. Clearing the Teams cache can sometimes resolve audio issues. Close Teams, then navigate to %appdata%\Microsoft\Teams in File Explorer and delete all files and folders in that directory. Restart Teams and see if the issue is resolved.
    6. If none of the above steps work, try uninstalling and reinstalling the Teams app.

    If none of these steps work, let me know and we can explore other options. Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can find a solution together. Thank you for your help.

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  2. Anonymous
    2024-10-16T13:02:25+00:00

    Hi,

    I tried all your steps.

    Nothing worked.

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  3. Anonymous
    2024-10-23T14:25:11+00:00

    Hey, I am experiencing the same issue and followed all these steps as well. No luck unfortunately. All other applications are working correctly, just Teams is extremely soft

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  5. Anonymous
    2024-11-13T12:50:06+00:00

    have Same Problem.

    Work on Youtube, etc...but on teams not.

    If use Teams Web worke Fine

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