My Airpods Gen 4 is very soft when I am on a Teams call in the app.

Anonymous
2024-10-15T13:23:29+00:00

My Airpods Gen 4 is very soft when I am on a Teams call in the app, all the other apps work fine, Chrome and YouTube and even the sound when I am calling someone. When the call is answered the sounds goes down and is set to 100% but I struggle to hear. The Teams on the Web's sound works fine. Thus this is not a problem with the Airpods. Kindly assist how I can fix the Teams app.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-10-16T13:02:25+00:00

    Hi,

    I tried all your steps.

    Nothing worked.

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  2. Anonymous
    2024-10-23T14:25:11+00:00

    Hey, I am experiencing the same issue and followed all these steps as well. No luck unfortunately. All other applications are working correctly, just Teams is extremely soft

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  3. Anonymous
    2024-12-11T14:33:35+00:00

    Follow up below steps, it worked for me:

    • Go to Device Manager
    • Expand "System Devices"
    • Find AirPods Hands-Free AG (Mine was labeled "Airpods Pro Hands-Free AG")
    • Right click and open up "Properties"
    • Click the "Driver" tab and "Disable Device"
    • Restart PC and it works

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  4. Anonymous
    2024-11-14T06:52:59+00:00

    Experiencing the same issue here.
    Decided to buy good earphones specifically for Teams calls but can barely hear anyone.

    The Mic works very well, and no one complains, but I can barely hear.

    Is this a Teams issue, or Apple issue???

    Sound is great on any other app on Windows except Teams.

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  5. Anonymous
    2024-11-19T15:17:57+00:00

    change the Mic not to be the AirPods one and it will fix it ... .sounds stupid but it does work

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