Managing sound and video settings during Teams meetings and calls for optimal communication
For those still following - I think I found the disconnect. We had a rollout of Teams that is just called "Microsoft Teams" and one that's called "Microsoft Teams Classic." The Classic version has the Soft Focus, the new version does not. I still had the latter installed, and when running an update it loaded the new version, which doesn't have the Soft Focus options.
I found that even the "Classic" would lose it's Soft Focus options when the new Teams was installed, but when I uninstalled the new Teams, it came back in Classic. But I assume it's just a matter of time until some update comes along and wipes this out entirely.
So - takeaway if anyone from MS is monitoring this endless chat - it still needs to be fixed for new Teams on macOS.