Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio. Some troubleshooting I have tried: Swap around audio devices within Teams Disconnect Headset from laptop Ensure Headset is forgotten from laptop Restart Laptop (This will always fix the issue for an unspecified amount of time The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop. Here are 2 examples on when I have seen the issue pop up. Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting. I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.

That's what I've had to do as well. Bluetooth earbuds work perfectly with every other app on my laptop but not Teams. It's clearly a Microsoft issue but no-one seems to be listening sadly.

Same Issue. Bluetooth works perfectly with every other app on my Laptop but not Teams (only after restart). Microsoft please help!

For some reason my bluetooth earbuds have started working consistently now (although I'm scared I'm tempting fate by typing this!) I didn't make any changes that I am aware of, I assume some Windows or Teams update has resolved the issue I was having. Very bizzarre

The issue fixed itself for a while, but then returned with a vengeance this Monday after I returned from vacation and I was forced into using new Teams. I was able to resolve the issue by running HP assistant and getting new Bluetooth drivers directly from HP. So far it has fixed the issue, we will see how long this lasts.

I have resolved my issue by returning to a wired headset. It works every time. :)

Audio not coming through Bluetooth Headset

Anonymous

Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio.

Some troubleshooting I have tried:

Swap around audio devices within Teams
Disconnect Headset from laptop
Ensure Headset is forgotten from laptop
Restart Laptop (This will always fix the issue for an unspecified amount of time

The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop.

Here are 2 examples on when I have seen the issue pop up.

Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting.
I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.

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51 answers

Anonymous

2023-12-05T09:10:43+00:00

That's what I've had to do as well. Bluetooth earbuds work perfectly with every other app on my laptop but not Teams.

It's clearly a Microsoft issue but no-one seems to be listening sadly.
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Anonymous

2024-02-02T11:41:28+00:00

Same Issue. Bluetooth works perfectly with every other app on my Laptop but not Teams (only after restart). Microsoft please help!
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Anonymous

2024-02-02T11:52:14+00:00

For some reason my bluetooth earbuds have started working consistently now (although I'm scared I'm tempting fate by typing this!) I didn't make any changes that I am aware of, I assume some Windows or Teams update has resolved the issue I was having. Very bizzarre
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Anonymous

2024-02-02T15:00:18+00:00

The issue fixed itself for a while, but then returned with a vengeance this Monday after I returned from vacation and I was forced into using new Teams. I was able to resolve the issue by running HP assistant and getting new Bluetooth drivers directly from HP. So far it has fixed the issue, we will see how long this lasts.
Was this answer helpful?

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Anonymous

2024-02-02T15:07:04+00:00

I have resolved my issue by returning to a wired headset. It works every time. :)
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2 people found this answer helpful.

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