Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio. Some troubleshooting I have tried: Swap around audio devices within Teams Disconnect Headset from laptop Ensure Headset is forgotten from laptop Restart Laptop (This will always fix the issue for an unspecified amount of time The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop. Here are 2 examples on when I have seen the issue pop up. Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting. I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.

Thank you. I shall ask my IT Department to disabel that as I don't have access to adjust.

Thanks for the hint ! unfortunately, I only have 2 "Intel Smart Sound" devices but no "Intel Smart Sound for bluetooth" device.

I have the same issue - exactly as the original post describes. Hey Microsoft, is anyone listening?!

Hi, I am still experiencing this issue in december 2023. I have to dial into all calls through my phone, and join the meeting on a my computer as a second device to see/share screens. It has been a real pain and hassle over the last few months. Is there any plans to fix this?

For sound output during Teams I've gone back to wired earbuds plugged into the PC jack socket. Webcam working okay for video and microphone. Bluetooth earbuds working fine for Zoom sound output and all other apps.

Audio not coming through Bluetooth Headset

Anonymous

Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio.

Some troubleshooting I have tried:

Swap around audio devices within Teams
Disconnect Headset from laptop
Ensure Headset is forgotten from laptop
Restart Laptop (This will always fix the issue for an unspecified amount of time

The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop.

Here are 2 examples on when I have seen the issue pop up.

Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting.
I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.

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51 answers

Anonymous

2023-11-20T17:37:53+00:00

Thank you. I shall ask my IT Department to disabel that as I don't have access to adjust.
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Anonymous

2023-11-21T08:16:56+00:00

Thanks for the hint !

unfortunately, I only have 2 "Intel Smart Sound" devices but no "Intel Smart Sound for bluetooth" device.
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Anonymous

2023-11-29T14:58:04+00:00

I have the same issue - exactly as the original post describes.

Hey Microsoft, is anyone listening?!
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2 people found this answer helpful.

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Anonymous

2023-12-04T20:24:03+00:00

Hi,

I am still experiencing this issue in december 2023. I have to dial into all calls through my phone, and join the meeting on a my computer as a second device to see/share screens. It has been a real pain and hassle over the last few months. Is there any plans to fix this?
Was this answer helpful?

2 people found this answer helpful.

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Anonymous

2023-12-04T21:12:49+00:00

For sound output during Teams I've gone back to wired earbuds plugged into the PC jack socket. Webcam working okay for video and microphone.

Bluetooth earbuds working fine for Zoom sound output and all other apps.
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1 person found this answer helpful.

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