Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio. Some troubleshooting I have tried: Swap around audio devices within Teams Disconnect Headset from laptop Ensure Headset is forgotten from laptop Restart Laptop (This will always fix the issue for an unspecified amount of time The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop. Here are 2 examples on when I have seen the issue pop up. Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting. I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.

I had the same problem and searched the internet thoroughly, tried all the different tricks and settings - and came to the solution just by accident. There is a setting in the Microsoft Edge Browser, which I apparently fell over. Microsoft Edge --> Settings --> Cookies and Website Allowances --> Microphone --> here I found a setting for Teams on port :443 under "Enable" I deleted this setting - and voilá - my BT headset worked from that moment on like they should have always done.

I had the same issue. Here is the solution that worked for me. When in a TEAMS audio call or TEAMS meeting, click on the down arrow next to Mic and select the bluetooth device and you should be able to hear the audio.

This was a while ago but I believe that I completely removed the bluetooth (headphones) from my laptop; forget device. Then I re-paired them. It might actually have been based on a patch being deployed. It has not happened again.

Some years ago my headphones (JBL-510BT) usually show the Headset and Hands-free Telephony as separate devides. So It's easier to choose. Now my Samsung Galaxy Buds 3 or Google Pixels Buds A show them as only 1 device. Sometimes works in Teams, sometimes doesn't. Finally I found how to deactivate Hands-free Telephony and Teams is working again! Control Panel \ Hardware and Sound \ Devices and Printers Expand the Bluetooth headphone listed under Devices by double clicking it Switch to the Services tab within the Properties dialog Turn off Hands-free Telephony and click OK Source: https://answers.microsoft.com/en-us/windows/forum/all/fix-for-bluetooth-headphones-or-speaker-using/7023c43b-c001-42e9-9ec9-95a8f96a4b4c

This also worked for me, thank you!! We'll see how long this fix lasts

Audio not coming through Bluetooth Headset

Anonymous

Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio.

Some troubleshooting I have tried:

Swap around audio devices within Teams
Disconnect Headset from laptop
Ensure Headset is forgotten from laptop
Restart Laptop (This will always fix the issue for an unspecified amount of time

The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop.

Here are 2 examples on when I have seen the issue pop up.

Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting.
I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.

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51 answers

Anonymous

2024-11-11T07:40:56+00:00

I had the same problem and searched the internet thoroughly, tried all the different tricks and settings - and came to the solution just by accident.

There is a setting in the Microsoft Edge Browser, which I apparently fell over.

Microsoft Edge --> Settings --> Cookies and Website Allowances --> Microphone --> here I found a setting for Teams on port :443 under "Enable"

I deleted this setting - and voilá - my BT headset worked from that moment on like they should have always done.
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Anonymous

2024-12-11T16:56:32+00:00

I had the same issue. Here is the solution that worked for me. When in a TEAMS audio call or TEAMS meeting, click on the down arrow next to Mic and select the bluetooth device and you should be able to hear the audio.
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Anonymous

2024-12-11T18:28:15+00:00

This was a while ago but I believe that I completely removed the bluetooth (headphones) from my laptop; forget device. Then I re-paired them. It might actually have been based on a patch being deployed. It has not happened again.
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Anonymous

2025-01-09T21:10:36+00:00
Some years ago my headphones (JBL-510BT) usually show the Headset and Hands-free Telephony as separate devides. So It's easier to choose.

Now my Samsung Galaxy Buds 3 or Google Pixels Buds A show them as only 1 device. Sometimes works in Teams, sometimes doesn't.

Finally I found how to deactivate Hands-free Telephony and Teams is working again!
1. Control Panel \ Hardware and Sound \ Devices and Printers
2. Expand the Bluetooth headphone listed under Devices by double clicking it
3. Switch to the Services tab within the Properties dialog
4. Turn off Hands-free Telephony and click OK
Source: https://answers.microsoft.com/en-us/windows/forum/all/fix-for-bluetooth-headphones-or-speaker-using/7023c43b-c001-42e9-9ec9-95a8f96a4b4c
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2 people found this answer helpful.

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Anonymous

2025-01-21T09:12:02+00:00

This also worked for me, thank you!! We'll see how long this fix lasts
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