Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio. Some troubleshooting I have tried: Swap around audio devices within Teams Disconnect Headset from laptop Ensure Headset is forgotten from laptop Restart Laptop (This will always fix the issue for an unspecified amount of time The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop. Here are 2 examples on when I have seen the issue pop up. Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting. I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.

Dear Jesse, My name is Alfonzo, an Independent Advisor and I am glad to help you. It seems like the problem is specific to Teams on your work laptop and not with your Bluetooth headset. Here are some suggestions that may help: Update your laptop's Bluetooth drivers to the latest version. Reset your Bluetooth headset by holding down the power button for at least 10 seconds until the LED flashes. Then reconnect the headset to your laptop to see if the problem persists. Check to make sure there are no other audio devices conflicting with your Bluetooth headsets, such as other Bluetooth devices or wired headphones. Verify that your Bluetooth headset is selected as the audio output device in Teams' audio settings. You could try switching to another audio output device, and then switching back to your headset to see if that helps. If none of the above steps works, try uninstalling and reinstalling Teams on your laptop. This might resolve the issue with the audio output. Hopefully, one of these steps will help you fix the problem, so you can use your Bluetooth headset with Teams without having to restart your laptop each time. If you have any concerns, please let me know. Best regards, Alfonzo

I have the same annoying problem with Plantronics Focus Voyager headset. I noticed that it happens mostly after a power down / power up of the headset. I happens only in Teams and only sound output is affected, microphone works (other participants are hearing me). I already upgraded bluetooth drivers, audio headset firmware and I use the latest version of Teams (1.6.00.11166 (64 bits)). The headset is working in other applications even when the problem appears in Teams. BT unpeering/peering the headset does not recover.

I have this same problem with Plantronics Voyager headset or other bluetooth headsets. Many others at my company also have this issue. We are getting accustomed to people having "headset issues" on a daily basis. Usually one party on a meeting can't hear or be heard while everyone else on the call has no audio issues. We use Teams for meetings and most people have the Plantronics Voyager bluetooth headset as "standard" but many people bring-their-own and it happens to them as well. We use Dell laptops or Microsoft Surface tablets. The common denominator is Teams with bluetooth. Today, my headset worked during a recorded meeting, but I am trying to review the recording of the meeting and it will not play audio over my headset while I can hear it if I select the laptop speakers. Please offer a permanent fix; it is frustrating for us and rebooting during meetings is a waste of time and money.

Hi Christy, I'm having the exact same issue as you and your colleauges. It's very annoying. Come off one call where bluetooth works and jump on another where it does not. Did you ever manage to get a solution? Many thank in advance Keith

I am trying a wired (USB) headset. Our IT dept is trying some out. They are $100 cheaper than the Plantronics Voyager bluetooth one. I'm sure it will work fine!

Audio not coming through Bluetooth Headset

Anonymous

Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio.

Some troubleshooting I have tried:

Swap around audio devices within Teams
Disconnect Headset from laptop
Ensure Headset is forgotten from laptop
Restart Laptop (This will always fix the issue for an unspecified amount of time

The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop.

Here are 2 examples on when I have seen the issue pop up.

Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting.
I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

51 answers

Anonymous

2023-05-05T15:01:38+00:00
Dear Jesse,

My name is Alfonzo, an Independent Advisor and I am glad to help you.

It seems like the problem is specific to Teams on your work laptop and not with your Bluetooth headset. Here are some suggestions that may help:
1. Update your laptop's Bluetooth drivers to the latest version.
2. Reset your Bluetooth headset by holding down the power button for at least 10 seconds until the LED flashes. Then reconnect the headset to your laptop to see if the problem persists.
3. Check to make sure there are no other audio devices conflicting with your Bluetooth headsets, such as other Bluetooth devices or wired headphones.
4. Verify that your Bluetooth headset is selected as the audio output device in Teams' audio settings. You could try switching to another audio output device, and then switching back to your headset to see if that helps.
5. If none of the above steps works, try uninstalling and reinstalling Teams on your laptop. This might resolve the issue with the audio output.
Hopefully, one of these steps will help you fix the problem, so you can use your Bluetooth headset with Teams without having to restart your laptop each time.

If you have any concerns, please let me know.

Best regards,

Alfonzo
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2023-05-24T08:58:49+00:00

I have the same annoying problem with Plantronics Focus Voyager headset.

I noticed that it happens mostly after a power down / power up of the headset.

I happens only in Teams and only sound output is affected, microphone works (other participants are hearing me).

I already upgraded bluetooth drivers, audio headset firmware and I use the latest version of Teams (1.6.00.11166 (64 bits)).

The headset is working in other applications even when the problem appears in Teams.

BT unpeering/peering the headset does not recover.
Was this answer helpful?

30+ people found this answer helpful.

0 comments No comments
Anonymous

2023-08-25T17:14:23+00:00

I have this same problem with Plantronics Voyager headset or other bluetooth headsets. Many others at my company also have this issue. We are getting accustomed to people having "headset issues" on a daily basis. Usually one party on a meeting can't hear or be heard while everyone else on the call has no audio issues. We use Teams for meetings and most people have the Plantronics Voyager bluetooth headset as "standard" but many people bring-their-own and it happens to them as well. We use Dell laptops or Microsoft Surface tablets. The common denominator is Teams with bluetooth. Today, my headset worked during a recorded meeting, but I am trying to review the recording of the meeting and it will not play audio over my headset while I can hear it if I select the laptop speakers.

Please offer a permanent fix; it is frustrating for us and rebooting during meetings is a waste of time and money.
Was this answer helpful?

30+ people found this answer helpful.

0 comments No comments
Anonymous

2023-10-05T11:50:39+00:00

Hi Christy,

I'm having the exact same issue as you and your colleauges.

It's very annoying. Come off one call where bluetooth works and jump on another where it does not.

Did you ever manage to get a solution?

Many thank in advance

Keith
Was this answer helpful?

4 people found this answer helpful.

0 comments No comments
Anonymous

2023-10-05T13:57:23+00:00

I am trying a wired (USB) headset. Our IT dept is trying some out. They are $100 cheaper than the Plantronics Voyager bluetooth one. I'm sure it will work fine!
Was this answer helpful?

0 comments No comments