Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio. Some troubleshooting I have tried: Swap around audio devices within Teams Disconnect Headset from laptop Ensure Headset is forgotten from laptop Restart Laptop (This will always fix the issue for an unspecified amount of time The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop. Here are 2 examples on when I have seen the issue pop up. Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting. I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.

Multiple computers, different bluetooth headsets (one Bose noise cancelling, one set of AirPod Pro, one set of Pixel buds), microsoft surface running win 11, surfacebook also win 11. Audio works everywhere else, system, zoom, but in teams, it is selectable, but no sound or mic. Have tried all the items from full uninstall and reinstall of teams and headsets, the fact it is on multiple computers with the same issue isolates it a bit from local issue and points at "new" teams.

I still have the same issue. Works with every other app other than Teams. Works for one call and then not another, even a reboot doesn't always fix it. Seems Microsoft are completely ignoring this one I'm afraid.

Yes, same symptoms and problem for me. It works after every reboot and then just lasts one meeting. It works again if I reboot and very randomly it works for the 2nd meeting but then it is gone again. Turning off and on the bluetooth, repairing the headset, disconnecting and reconnecting nothing works. I did even "Reset PC" to freshly install the image but it is the same again. And as someone mentioned above, even YouTube and other applications doesn't work and just keeps loading (in chrome) all the time but doesn't play once the issue occurs. Also, it seems to be only with teams and the funny part is the problem is so sporadic that it works on my colleague's laptop without any issues. (who has the same windows image as mine, the only difference being he uses HP Elitebook 840 G8 and I use G7).

Trying to get this alive. I also have the same issue. The first meeting will work fine, the next one the mic will fail. Only a reboot helps. There was a short time it worked, but now it doesn't. I'm using a brand new Dell Precision 5480 with a Bose QC35. The problem is only on Teams.

I have same issue, It works for one meeting and it stops working for next meeting, After the first meeting, even my Youtube or Windows Video player also not working properly. After some experiments I realized that after every teams meeting, I have to either switch off and switch on my Bluetooth headset or I have to open Bluetooth settings in laptop and disconnect and reconnect the headset, If I do that I will get to attend one more meeting without issues. So now it became a habit for me to switch off and switch on the headset after every meeting.

Audio not coming through Bluetooth Headset

Anonymous

Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio.

Some troubleshooting I have tried:

Swap around audio devices within Teams
Disconnect Headset from laptop
Ensure Headset is forgotten from laptop
Restart Laptop (This will always fix the issue for an unspecified amount of time

The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop.

Here are 2 examples on when I have seen the issue pop up.

Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting.
I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

51 answers

Anonymous

2024-03-19T20:17:34+00:00

Multiple computers, different bluetooth headsets (one Bose noise cancelling, one set of AirPod Pro, one set of Pixel buds), microsoft surface running win 11, surfacebook also win 11. Audio works everywhere else, system, zoom, but in teams, it is selectable, but no sound or mic. Have tried all the items from full uninstall and reinstall of teams and headsets, the fact it is on multiple computers with the same issue isolates it a bit from local issue and points at "new" teams.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2024-03-12T08:24:16+00:00

I still have the same issue. Works with every other app other than Teams. Works for one call and then not another, even a reboot doesn't always fix it. Seems Microsoft are completely ignoring this one I'm afraid.
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Anonymous

2024-03-12T08:20:30+00:00

Yes, same symptoms and problem for me. It works after every reboot and then just lasts one meeting. It works again if I reboot and very randomly it works for the 2nd meeting but then it is gone again. Turning off and on the bluetooth, repairing the headset, disconnecting and reconnecting nothing works. I did even "Reset PC" to freshly install the image but it is the same again. And as someone mentioned above, even YouTube and other applications doesn't work and just keeps loading (in chrome) all the time but doesn't play once the issue occurs. Also, it seems to be only with teams and the funny part is the problem is so sporadic that it works on my colleague's laptop without any issues. (who has the same windows image as mine, the only difference being he uses HP Elitebook 840 G8 and I use G7).
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2024-03-12T07:32:57+00:00

Trying to get this alive.
I also have the same issue.
The first meeting will work fine, the next one the mic will fail.

Only a reboot helps.
There was a short time it worked, but now it doesn't.
I'm using a brand new Dell Precision 5480 with a Bose QC35.

The problem is only on Teams.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2024-02-24T04:39:51+00:00

I have same issue, It works for one meeting and it stops working for next meeting, After the first meeting, even my Youtube or Windows Video player also not working properly. After some experiments I realized that after every teams meeting, I have to either switch off and switch on my Bluetooth headset or I have to open Bluetooth settings in laptop and disconnect and reconnect the headset, If I do that I will get to attend one more meeting without issues. So now it became a habit for me to switch off and switch on the headset after every meeting.
Was this answer helpful?

0 comments No comments