Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio. Some troubleshooting I have tried: Swap around audio devices within Teams Disconnect Headset from laptop Ensure Headset is forgotten from laptop Restart Laptop (This will always fix the issue for an unspecified amount of time The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop. Here are 2 examples on when I have seen the issue pop up. Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting. I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.

Some years ago my headphones (JBL-510BT) usually show the Headset and Hands-free Telephony as separate devides. So It's easier to choose. Now my Samsung Galaxy Buds 3 or Google Pixels Buds A show them as only 1 device. Sometimes works in Teams, sometimes doesn't. Finally I found how to deactivate Hands-free Telephony and Teams is working again! Control Panel \ Hardware and Sound \ Devices and Printers Expand the Bluetooth headphone listed under Devices by double clicking it Switch to the Services tab within the Properties dialog Turn off Hands-free Telephony and click OK Source: https://answers.microsoft.com/en-us/windows/forum/all/fix-for-bluetooth-headphones-or-speaker-using/7023c43b-c001-42e9-9ec9-95a8f96a4b4c THANK YOU! This solved the issue! (I have had this issue for a looooong time. I have a Arctis BT headset, and it has worked in all other systems, but not in Teams. Now I finally was able to get sound in Teams!)

This also worked for me, thank you!! We'll see how long this fix lasts

Some years ago my headphones (JBL-510BT) usually show the Headset and Hands-free Telephony as separate devides. So It's easier to choose. Now my Samsung Galaxy Buds 3 or Google Pixels Buds A show them as only 1 device. Sometimes works in Teams, sometimes doesn't. Finally I found how to deactivate Hands-free Telephony and Teams is working again! Control Panel \ Hardware and Sound \ Devices and Printers Expand the Bluetooth headphone listed under Devices by double clicking it Switch to the Services tab within the Properties dialog Turn off Hands-free Telephony and click OK Source: https://answers.microsoft.com/en-us/windows/forum/all/fix-for-bluetooth-headphones-or-speaker-using/7023c43b-c001-42e9-9ec9-95a8f96a4b4c

This was a while ago but I believe that I completely removed the bluetooth (headphones) from my laptop; forget device. Then I re-paired them. It might actually have been based on a patch being deployed. It has not happened again.

I had the same issue. Here is the solution that worked for me. When in a TEAMS audio call or TEAMS meeting, click on the down arrow next to Mic and select the bluetooth device and you should be able to hear the audio.

Audio not coming through Bluetooth Headset

Anonymous

Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio.

Some troubleshooting I have tried:

Swap around audio devices within Teams
Disconnect Headset from laptop
Ensure Headset is forgotten from laptop
Restart Laptop (This will always fix the issue for an unspecified amount of time

The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop.

Here are 2 examples on when I have seen the issue pop up.

Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting.
I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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51 answers

Anonymous

2025-01-28T08:14:36+00:00
Some years ago my headphones (JBL-510BT) usually show the Headset and Hands-free Telephony as separate devides. So It's easier to choose.

Now my Samsung Galaxy Buds 3 or Google Pixels Buds A show them as only 1 device. Sometimes works in Teams, sometimes doesn't.

Finally I found how to deactivate Hands-free Telephony and Teams is working again!

Control Panel \ Hardware and Sound \ Devices and Printers

Expand the Bluetooth headphone listed under Devices by double clicking it

Switch to the Services tab within the Properties dialog

Turn off Hands-free Telephony and click OK

Source: https://answers.microsoft.com/en-us/windows/forum/all/fix-for-bluetooth-headphones-or-speaker-using/7023c43b-c001-42e9-9ec9-95a8f96a4b4c
THANK YOU!

This solved the issue! (I have had this issue for a looooong time. I have a Arctis BT headset, and it has worked in all other systems, but not in Teams. Now I finally was able to get sound in Teams!)
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2 people found this answer helpful.

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Anonymous

2025-01-21T09:12:02+00:00

This also worked for me, thank you!! We'll see how long this fix lasts
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Anonymous

2025-01-09T21:10:36+00:00
Some years ago my headphones (JBL-510BT) usually show the Headset and Hands-free Telephony as separate devides. So It's easier to choose.

Now my Samsung Galaxy Buds 3 or Google Pixels Buds A show them as only 1 device. Sometimes works in Teams, sometimes doesn't.

Finally I found how to deactivate Hands-free Telephony and Teams is working again!
1. Control Panel \ Hardware and Sound \ Devices and Printers
2. Expand the Bluetooth headphone listed under Devices by double clicking it
3. Switch to the Services tab within the Properties dialog
4. Turn off Hands-free Telephony and click OK
Source: https://answers.microsoft.com/en-us/windows/forum/all/fix-for-bluetooth-headphones-or-speaker-using/7023c43b-c001-42e9-9ec9-95a8f96a4b4c
Was this answer helpful?

2 people found this answer helpful.

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Anonymous

2024-12-11T18:28:15+00:00

This was a while ago but I believe that I completely removed the bluetooth (headphones) from my laptop; forget device. Then I re-paired them. It might actually have been based on a patch being deployed. It has not happened again.
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Anonymous

2024-12-11T16:56:32+00:00

I had the same issue. Here is the solution that worked for me. When in a TEAMS audio call or TEAMS meeting, click on the down arrow next to Mic and select the bluetooth device and you should be able to hear the audio.
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