Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio. Some troubleshooting I have tried: Swap around audio devices within Teams Disconnect Headset from laptop Ensure Headset is forgotten from laptop Restart Laptop (This will always fix the issue for an unspecified amount of time The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop. Here are 2 examples on when I have seen the issue pop up. Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting. I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.

Some years ago my headphones (JBL-510BT) usually show the Headset and Hands-free Telephony as separate devides. So It's easier to choose. Now my Samsung Galaxy Buds 3 or Google Pixels Buds A show them as only 1 device. Sometimes works in Teams, sometimes doesn't. Finally I found how to deactivate Hands-free Telephony and Teams is working again! Control Panel \ Hardware and Sound \ Devices and Printers Expand the Bluetooth headphone listed under Devices by double clicking it Switch to the Services tab within the Properties dialog Turn off Hands-free Telephony and click OK Source: https://answers.microsoft.com/en-us/windows/forum/all/fix-for-bluetooth-headphones-or-speaker-using/7023c43b-c001-42e9-9ec9-95a8f96a4b4c THANK YOU! This solved the issue! (I have had this issue for a looooong time. I have a Arctis BT headset, and it has worked in all other systems, but not in Teams. Now I finally was able to get sound in Teams!)

Some years ago my headphones (JBL-510BT) usually show the Headset and Hands-free Telephony as separate devides. So It's easier to choose. Now my Samsung Galaxy Buds 3 or Google Pixels Buds A show them as only 1 device. Sometimes works in Teams, sometimes doesn't. Finally I found how to deactivate Hands-free Telephony and Teams is working again! Control Panel \ Hardware and Sound \ Devices and Printers Expand the Bluetooth headphone listed under Devices by double clicking it Switch to the Services tab within the Properties dialog Turn off Hands-free Telephony and click OK Source: https://answers.microsoft.com/en-us/windows/forum/all/fix-for-bluetooth-headphones-or-speaker-using/7023c43b-c001-42e9-9ec9-95a8f96a4b4c

Just got the new Teams: You have Microsoft Teams version 24046.2809.2757.3796. You've got the latest version. It was last updated on 3/21/2024. Still doesn't work. How can we notify Microsoft about this? This is super annoying! Not sure they care that much to fix it. They still get paid and considering this issue has been plaguing people for 3 years... for me, this last update actually broke things (Teams Version 1.7.00.6058 (64-bit)). It's shocking in 2024, this simple stuff doesn't work. The QA team is lacking... (end rant) So where I am now, is that people can hear me but I cannot hear them when using my Bluetooth earbuds (SONY WF-1000XM4). I've rebooted, unpaired, re-paired, checked all settings, etc.). These work on the same laptop with WebEx without issue. Laptop HP 840 G8. SALDY - I have an old broken Plantronics (PLT Legend) that did work at one point but they are actually too physically damaged to actually function in a professional environment.

I still have the same issue. Works with every other app other than Teams. Works for one call and then not another, even a reboot doesn't always fix it. Seems Microsoft are completely ignoring this one I'm afraid.

I have resolved my issue by returning to a wired headset. It works every time. :)

Audio not coming through Bluetooth Headset

Anonymous

Seemingly randomly, Teams will not output audio through my Bluetooth headset (microphone will consistently work). The only way that I have found to fix it is to restart my computer. This problem is specifically with Teams, system sounds, browser sounds, and Zoom calls will all give audio to the headset, even if teams is not. I am able to see my headset in device settings in Teams and can select it. If I change the audio to output through my laptop speakers, I am able to hear audio.

Some troubleshooting I have tried:

Swap around audio devices within Teams
Disconnect Headset from laptop
Ensure Headset is forgotten from laptop
Restart Laptop (This will always fix the issue for an unspecified amount of time

The Bluetooth headset that I am using is Steel Series Artic 9. I can consistently get this headset to work with other Bluetooth devices, such as my personal PC, my wife and my phones, my wife's laptop. So the issue seems to specifically be teams on my work laptop.

Here are 2 examples on when I have seen the issue pop up.

Connected for my first Teams meeting in the morning, audio worked fine. Joined a new meeting 1 hour later and there was no audio. The headset did no disconnect, and was left on until the next meeting.
I put my laptop to sleep when I am not working (been turning it off the past week) when I wake the laptop when I begin work again, the headset will not have audio through teams. This is random as some days it would work and others it would not.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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51 answers

Anonymous

2025-01-28T08:14:36+00:00
Some years ago my headphones (JBL-510BT) usually show the Headset and Hands-free Telephony as separate devides. So It's easier to choose.

Now my Samsung Galaxy Buds 3 or Google Pixels Buds A show them as only 1 device. Sometimes works in Teams, sometimes doesn't.

Finally I found how to deactivate Hands-free Telephony and Teams is working again!

Control Panel \ Hardware and Sound \ Devices and Printers

Expand the Bluetooth headphone listed under Devices by double clicking it

Switch to the Services tab within the Properties dialog

Turn off Hands-free Telephony and click OK

Source: https://answers.microsoft.com/en-us/windows/forum/all/fix-for-bluetooth-headphones-or-speaker-using/7023c43b-c001-42e9-9ec9-95a8f96a4b4c
THANK YOU!

This solved the issue! (I have had this issue for a looooong time. I have a Arctis BT headset, and it has worked in all other systems, but not in Teams. Now I finally was able to get sound in Teams!)
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Anonymous

2025-01-09T21:10:36+00:00
Some years ago my headphones (JBL-510BT) usually show the Headset and Hands-free Telephony as separate devides. So It's easier to choose.

Now my Samsung Galaxy Buds 3 or Google Pixels Buds A show them as only 1 device. Sometimes works in Teams, sometimes doesn't.

Finally I found how to deactivate Hands-free Telephony and Teams is working again!
1. Control Panel \ Hardware and Sound \ Devices and Printers
2. Expand the Bluetooth headphone listed under Devices by double clicking it
3. Switch to the Services tab within the Properties dialog
4. Turn off Hands-free Telephony and click OK
Source: https://answers.microsoft.com/en-us/windows/forum/all/fix-for-bluetooth-headphones-or-speaker-using/7023c43b-c001-42e9-9ec9-95a8f96a4b4c
Was this answer helpful?

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Anonymous

2024-03-25T14:00:27+00:00

Just got the new Teams:

You have Microsoft Teams version 24046.2809.2757.3796. You've got the latest version. It was last updated on 3/21/2024.

Still doesn't work.

How can we notify Microsoft about this?

This is super annoying!

Not sure they care that much to fix it. They still get paid and considering this issue has been plaguing people for 3 years... for me, this last update actually broke things (Teams Version 1.7.00.6058 (64-bit)). It's shocking in 2024, this simple stuff doesn't work. The QA team is lacking...

(end rant)

So where I am now, is that people can hear me but I cannot hear them when using my Bluetooth earbuds (SONY WF-1000XM4). I've rebooted, unpaired, re-paired, checked all settings, etc.).

These work on the same laptop with WebEx without issue.

Laptop HP 840 G8.

SALDY - I have an old broken Plantronics (PLT Legend) that did work at one point but they are actually too physically damaged to actually function in a professional environment.
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Anonymous

2024-03-12T08:24:16+00:00

I still have the same issue. Works with every other app other than Teams. Works for one call and then not another, even a reboot doesn't always fix it. Seems Microsoft are completely ignoring this one I'm afraid.
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Anonymous

2024-02-02T15:07:04+00:00

I have resolved my issue by returning to a wired headset. It works every time. :)
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