This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Teams will not recognise Bluetooth headphones when joining calls.
I have tried restarting, clearing cache, clearing storage and reinstalling. I have tried multiple different models of headphones from completely different manufacturers. I have tried different phones.
This is not a user issue. This is an issue with the application. Several posts have been made.
Please fix it.
EDIT: the 'Nearby Devices' permission will fix this issue in most cases. For me, it worked temporarily (for one call) and then reverted to the same issue. However, the issue does now seem to be fixed - I have had consistent success for about 2 months now. I am assuming that a recent update to the app has fixed an issue that was causing this.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Chris,
I had the same problem, and I noticed it was because of the permission setting of TEAMS.
I reinstalled Teams and accepted the "Nearby devices." access and it works now.
Sabrina
Hi Chris,
Sorry to hear you're experiencing this issue!
I suggest deleting paired Bluetooth connection on your device.
From a Home screen, do one of the following to ensure Bluetooth is turned on from your Android device:
Once done, attend a call or meeting and choose Bluetooth > Select "connect" in the Bluetooth settings dialog.
Select "Bluetooth".
Let me know if I can help you further!
Best,
Jayzar
Thanks for the prompt response.
This is quite a foolish suggestion, but I have tried it and it doesn't work.
In addition to this, please consider that requiring users to perform such actions rather than improving your application to be on par with basic functionality provided by competitors is a strange way to approach this problem.
Please raise this with the product owner and development team as a critical issue and update the community on the status of this issue by firstly acknowledging it rather than pushing it to users, and providing meaningful updates on actions taken towards resolution. This is a development issue, not a user issue.
Bluetooth being unusable on Android devices is a serious flaw.
Hi Chris,
Thank you for your time and collaboration.
This is a public user-to-user support forum. Microsoft Support personnel do not staff this forum. Everyone here is users, helping other users. We don't work for Microsoft and do not have access to user accounts.
I also suggest checking this thread for additional steps to do.
https://answers.microsoft.com/en-us/msteams/for....
If the above step still does not work, I would like to invite you to submit a request for this functionality at the feedback portal link here.
https://feedbackportal.microsoft.com/feedback/f...
Or you can click on Help (from Teams) > Suggest a feature.
Best,
Jayzar
Hello Chris,
May I please know what type and brand of headset do you use?
Not all headsets work well with Teams. To know the compatible headset please check this link.
https://www.microsoft.com/en-ww/microsoft-teams...
Best,
Jayzar