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Teams will not recognise Bluetooth headphones when joining calls.
I have tried restarting, clearing cache, clearing storage and reinstalling. I have tried multiple different models of headphones from completely different manufacturers. I have tried different phones.
This is not a user issue. This is an issue with the application. Several posts have been made.
Please fix it.
EDIT: the 'Nearby Devices' permission will fix this issue in most cases. For me, it worked temporarily (for one call) and then reverted to the same issue. However, the issue does now seem to be fixed - I have had consistent success for about 2 months now. I am assuming that a recent update to the app has fixed an issue that was causing this.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Chris,
I had the same problem, and I noticed it was because of the permission setting of TEAMS.
I reinstalled Teams and accepted the "Nearby devices." access and it works now.
Sabrina
Thanks Sabrina,
I also managed to solve the issue by giving Teams app permission to access nearby devices. I did not even have to reinstall, just to close and restart the app.
I cannot corroborate. I have nearby-devices on, simply will not work for the app, and many other apps like WhatsApp, Signal, Discord etc do not work either. Phone calls do work. The issue seems to be that app manufacturers do not implement Bluetooth bidirectional, or the issue is with Android.
Thankyou Sabrina for the solution. I tried and it's working now.
I have the same issue. Very frustrating that MS will not acknowledge an issue. It is not permissions, or old app or need to reset all cases. Tried all that and it dose not help. All other apps use the BT hearing aids just fine.