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Teams will not recognise Bluetooth headphones when joining calls.
I have tried restarting, clearing cache, clearing storage and reinstalling. I have tried multiple different models of headphones from completely different manufacturers. I have tried different phones.
This is not a user issue. This is an issue with the application. Several posts have been made.
Please fix it.
EDIT: the 'Nearby Devices' permission will fix this issue in most cases. For me, it worked temporarily (for one call) and then reverted to the same issue. However, the issue does now seem to be fixed - I have had consistent success for about 2 months now. I am assuming that a recent update to the app has fixed an issue that was causing this.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Chris,
I had the same problem, and I noticed it was because of the permission setting of TEAMS.
I reinstalled Teams and accepted the "Nearby devices." access and it works now.
Sabrina
It seems during an update teams changed a default permission for nearby devices which is causing Bluetooth devices to stop working in teams. To fix this go into settings > apps> teams > permissions. Then allow nearby devices. Bluetooth will no become an option again when connecting in teams
Giving 'Nearby Devices' permission didn't solve for me either.
However - giving permission for Music & Audio did solve!
Hope it works for you too
(I'm on Pixel 6 Pro)
To anyone still having this issue, please try to uninstall teams and re-install it on your android device. And upon first launch allow for nearby devices permission. I've tried to allow nearby devices without uninstalling and it didn't work. But after re-installing it, it worked flawlessly. This worked for me at least
No replies unfortunately. Raising an issue with Microsoft sends it into oblivion and unless it's upvoted by that community, it sits there forever.
A lot of users on this post seem to have had success with permissions settings, but that hasn't worked for me and I am suspicious that it has worked as a permanent solution.