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Teams will not recognise Bluetooth headphones when joining calls.
I have tried restarting, clearing cache, clearing storage and reinstalling. I have tried multiple different models of headphones from completely different manufacturers. I have tried different phones.
This is not a user issue. This is an issue with the application. Several posts have been made.
Please fix it.
EDIT: the 'Nearby Devices' permission will fix this issue in most cases. For me, it worked temporarily (for one call) and then reverted to the same issue. However, the issue does now seem to be fixed - I have had consistent success for about 2 months now. I am assuming that a recent update to the app has fixed an issue that was causing this.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Chris,
I had the same problem, and I noticed it was because of the permission setting of TEAMS.
I reinstalled Teams and accepted the "Nearby devices." access and it works now.
Sabrina
Jayzar,
I have the same issue that was described by Chris.
Around the similar timeframe, my MS Teams no longer has an option for bluetooth when selecting the speaker/audio output. This has been independent of the device my phone (Google Pixel 3) is connected to. This has occurred when connected to my car bluetooth or my head set (Samsung Buds Pro). Please note that approximately 7 days ago, MS Teams did give the option to connect to a bluetooth audio device, but now the choices when you press the audio choices: Device (which would be my phone), Speaker, or Mute.
I have tested this on my business cell phone (Samsung S22+) and works fine. Even tried calling my other phone and when looking side by side, the audio choices on the Samsung S22+ are: Device, Bluetooth, Speaker or Mute.
Versions of MS Teams are the same on both devices.
That fixed the problem!
I went into the permission settings for Teams, in Android applications settings.
Nearby devices and location permissions were disabled.
I enabled theses permissions, and now Teams can connect to my Bluetooth headset again!!!
I have these permisions for the teams app. When I used to keep microphone, nearby devices and location permisions off the Bluetooth option would disappear. Strange but that's how it is.
Jayzar
I have used Jabra Elite Active 65t and Google Pixel Buds Pro.
This issue doesn't occur on the iOS version of the Teams app at all, so it is not related to the headphones.
Warm regards
Chris