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Teams will not recognise Bluetooth headphones when joining calls.
I have tried restarting, clearing cache, clearing storage and reinstalling. I have tried multiple different models of headphones from completely different manufacturers. I have tried different phones.
This is not a user issue. This is an issue with the application. Several posts have been made.
Please fix it.
EDIT: the 'Nearby Devices' permission will fix this issue in most cases. For me, it worked temporarily (for one call) and then reverted to the same issue. However, the issue does now seem to be fixed - I have had consistent success for about 2 months now. I am assuming that a recent update to the app has fixed an issue that was causing this.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Chris,
I had the same problem, and I noticed it was because of the permission setting of TEAMS.
I reinstalled Teams and accepted the "Nearby devices." access and it works now.
Sabrina
It seems during an update teams changed a default permission for nearby devices which is causing Bluetooth devices to stop working in teams. To fix this go into settings > apps> teams > permissions. Then allow nearby devices. Bluetooth will no become an option again when connecting in teams
Giving 'Nearby Devices' permission didn't solve for me either.
However - giving permission for Music & Audio did solve!
Hope it works for you too
(I'm on Pixel 6 Pro)
Hi Chris,
Thanks for this - it brought finally clarity on the matter for me.
Now 1 year down the line and the issue seems still there. Did you ever received any reply on your ticket or any updates at all?
Many thanks
Best,
Laura
I managed to solve it based on a suggestion someone had posted to check the ms teams app permission.
On the android phone, go to Settings -> Apps -> Teams -> Permissions -> Allow access to "Nearby devices"
This solved the issue! I am now able to talk on my Shokz using ms teams on android and muting from Teams does not cause beeps in the head set.
Time will tell if this will work. Thank you to the person who suggested the settings! :)
Shazam!