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Teams will not recognise Bluetooth headphones when joining calls.
I have tried restarting, clearing cache, clearing storage and reinstalling. I have tried multiple different models of headphones from completely different manufacturers. I have tried different phones.
This is not a user issue. This is an issue with the application. Several posts have been made.
Please fix it.
EDIT: the 'Nearby Devices' permission will fix this issue in most cases. For me, it worked temporarily (for one call) and then reverted to the same issue. However, the issue does now seem to be fixed - I have had consistent success for about 2 months now. I am assuming that a recent update to the app has fixed an issue that was causing this.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Chris,
I had the same problem, and I noticed it was because of the permission setting of TEAMS.
I reinstalled Teams and accepted the "Nearby devices." access and it works now.
Sabrina
Sir, we appreciate the response but that is not the point. The point is not everyone will want to buy the "accredited" headsets for Teams. Most people will only have whatever they have and will not decide to buy an accredited headset for the sake of using it for Teams. It is just frustrating that this is better than the competition but Teams gets outclassed because of this one big flaw.
We beg you to consider this highly.
Finally I found the issue. I uninstalled MS Teams completely on the work profile and installed the latest version from Play store on the private profile.
And IT WORKS!
So it must be an issue caused by the version managed by the organization.
Good morning,
I can confirm this issue on my Android phone. A week ago Bluetooth stopped working (only) for MS Teams. It is working well for all other apps (private and work profile), but not with MS Teams. I can join a call and select the Bluetooth device, but audio is still on the device.
I can even choose "call me back" and I will get a native phone call from Teams, and there the Headset is also working. It's ONLY the MS Teams. app!
On the desktop everything works fine. This looks really like a bug of the Android mobile app.
Technical data
What I tried so far
As my phone does not have an audio jack, I am completely lost and can only make Teams calls using the phone at the ear.
This is quite annoying.
Hopefully MS will fix this ASAP.
This DOES NOT fix the issue. Since this issue started (it used to work), i have added at least three different head phones or speakers, two cars, and hearing aids. none of them are recognized.
I agree with Chris - this is an app issue, NOT a phone/user issue. please fix!