Teams Rooms - Newest version causing issues with device certification?

Anonymous
2024-01-04T09:19:36+00:00

After updating a some HP Conferencing units to Teams Rooms 4.19.57.0, I get an error:

"Microsoft Teams Room device isn't certified.

You must insert the HDMI adaptor that came with this device. If you continue to have problems, contact your organisation's admin or IT support desk."

These systems worked perfectly well on the 4.18 versions.

I have tried with & without the HDMI adaptor.

Is there a way to downgrade Teams Rooms versions at all? I've tried "Reset this PC" multiple times but it only seems to re-install the 4.19 version.

Microsoft Teams | Microsoft Teams for business | Chats | Other

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  1. Anonymous
    2024-09-17T09:08:45+00:00

    check driver update and download it from device official website. then install

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  2. Anonymous
    2024-09-17T09:05:59+00:00

    Hi,

    4.19 is an old version, you can get the latest download from https://learn.microsoft.com/en-us/microsoftteams/rooms/manual-update

    You could also manually run the nightly reboot from the task scheduler

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  3. Anonymous
    2024-09-17T09:03:59+00:00

    hi

    from where you download the drivers ??

    regards

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  4. Anonymous
    2024-09-17T08:59:59+00:00

    hi

    from where didi you install the 4.19 update

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  5. Anonymous
    2024-09-17T08:52:09+00:00

    Hi

    from where you update this driver ??

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