How do I stop teams from turning my headset volume up to 100% in the "App volume and device preferences" before each call?

Anonymous
2023-04-25T20:51:49+00:00

The title says it all. The only way to prevent my ear drums from bursting is:

  1. Join a call before anyone else
  2. open Settings
  3. search for "Sound mixer options" (which takes you to the "App volume and device preferences" screen)
  4. turn the teams volume down for my headset

This happens 100% of the time and it's absolutely ridiculous.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2024-01-29T10:31:19+00:00

    I have the same issue too, using Jabra2 evolve 85.

    Having the same device my volume always jumps up when the headset switches from normal mode to call mode. I fixed it by prioritizing the computer audio. This is a setting in your headset which can be set with Jabra Direct software in: Settings =>Softphone => enable Prioritize computer audio.

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  2. Anonymous
    2024-02-06T01:50:15+00:00

    It's been almost a year and this bug hasn't been fixed yet. It's ridiculous.

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    9 people found this answer helpful.
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  3. Anonymous
    2024-02-13T19:32:15+00:00

    Had the same problem since a few days. After unpairing my bluetooth handset and repairing it, the volume control starting working again as expected.

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  5. Anonymous
    2024-02-23T17:12:38+00:00

    I've had this issue for a few years and MS has not fixed it. I was able to do the common fix which was to reduce the Teams volume in the App Volume and device preferences setting (I had to go down to 8 to make it listenable without hearing damage). This was a workable fix. As long as my computer was not restarted, it would remember that setting for each call and Teams wouldn't override.

    Now, with "new Teams", it does not remember. Every single time I rejoin a call, it will push the volume back up to 100% which is at a damaging level for me. It's been years and it's time to address this MS. I can't believe it hasn't been as many organization such as mine have users utilizing Teams for calls and meetings.

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    5 people found this answer helpful.
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