The title says it all. The only way to prevent my ear drums from bursting is: Join a call before anyone else open Settings search for "Sound mixer options" (which takes you to the "App volume and device preferences" screen) turn the teams volume down for my headset This happens 100% of the time and it's absolutely ridiculous.

This option was off on my end. I turned it on, then clicked on that "Make a test call". It was loud but during that call I used my device' buttons to lower the volume, waited a few seconds and ended the call. On my next test call the previous volume setting was saved.

The worst part is the unpredictable call via Teams when you happen to be listening to a video - there's nothing you can do, you just get blasted by the sound of a ringing call. This happened to me again today about an hour ago and my ears are throbbing still.

This is the most significant problem in all of MS. It's physically excruciating and I believe has caused permanent damage to my hearing. Microsoft, you have to fix this. You are hurting people.

This situation is unacceptable. Several of my customers have had this problem for several months. These are different configurations, so hardware problems can be ruled out. All the workarounds usually don't work, resetting, repairing and reinstalling Teams doesn't help either. Different types and brands of headsets also make no difference. We pay good money for these licenses and considering the number of users affected and the danger to users and their hearing, I cannot understand why there has still been no official response. Any normal service provider could close its doors if it exhibited this kind of behavior. A fix must be found, and immediately.

I get the same experience as Spredmore - I use a wired 3.5mm headset and Teams overrides my volume selection. I go into windows settings to lower the volume for teams (it saves the changes I have made for system sounds etc.) but Teams resets it to 100%. I haven't found a consistent timing on when this happens - it's not before every call, because sometimes a call may retain the lower volume setting if I just set it. But if I join a meeting later (say a scheduled meeting an hour from now), I have to re-set my volume down again. This happens in "New" teams, so not sure if it's a new bug, but it didn't seem to happen with Win10 or on a previous computer - just a recently issued laptop.

How do I stop teams from turning my headset volume up to 100% in the "App volume and device preferences" before each call?

Anonymous

The title says it all. The only way to prevent my ear drums from bursting is:

Join a call before anyone else
open Settings
search for "Sound mixer options" (which takes you to the "App volume and device preferences" screen)
turn the teams volume down for my headset

This happens 100% of the time and it's absolutely ridiculous.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

86 answers

Anonymous

2024-09-26T19:01:50+00:00

This option was off on my end. I turned it on, then clicked on that "Make a test call". It was loud but during that call I used my device' buttons to lower the volume, waited a few seconds and ended the call. On my next test call the previous volume setting was saved.
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Anonymous

2024-09-10T21:55:50+00:00

The worst part is the unpredictable call via Teams when you happen to be listening to a video - there's nothing you can do, you just get blasted by the sound of a ringing call. This happened to me again today about an hour ago and my ears are throbbing still.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2024-09-10T21:15:35+00:00

This is the most significant problem in all of MS. It's physically excruciating and I believe has caused permanent damage to my hearing.

Microsoft, you have to fix this. You are hurting people.
Was this answer helpful?

5 people found this answer helpful.

0 comments No comments
Anonymous

2024-08-22T11:27:37+00:00

This situation is unacceptable. Several of my customers have had this problem for several months. These are different configurations, so hardware problems can be ruled out. All the workarounds usually don't work, resetting, repairing and reinstalling Teams doesn't help either. Different types and brands of headsets also make no difference.

We pay good money for these licenses and considering the number of users affected and the danger to users and their hearing, I cannot understand why there has still been no official response. Any normal service provider could close its doors if it exhibited this kind of behavior.

A fix must be found, and immediately.
Was this answer helpful?

2 people found this answer helpful.

0 comments No comments
Anonymous

2024-08-21T16:43:26+00:00

I get the same experience as Spredmore - I use a wired 3.5mm headset and Teams overrides my volume selection. I go into windows settings to lower the volume for teams (it saves the changes I have made for system sounds etc.) but Teams resets it to 100%. I haven't found a consistent timing on when this happens - it's not before every call, because sometimes a call may retain the lower volume setting if I just set it. But if I join a meeting later (say a scheduled meeting an hour from now), I have to re-set my volume down again. This happens in "New" teams, so not sure if it's a new bug, but it didn't seem to happen with Win10 or on a previous computer - just a recently issued laptop.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments