How to fix audio issues in MS Teams after upgrade to Win 11

Reported
Anonymous
2023-06-01T12:42:04+00:00

Hello community,

we are currently rolling out Win 11 (Enterprise 22H2) for our users and more and more are starting to complain about audio problems since the upgrade to Win 11.

For the most part we use Jabra Evolve 65 and 75 headsets, which are certified for Teams (they worked fine with Teams and Win 10).

Reported issues (happening in meetings and calls):

  • Users mic working, but cant hear his counterpart.
  • Users mic not working, but can hear his counterpart.
  • No audio at all, sometimes right from the start of the call, sometimes cuts out during the call. User gets a notification that there is an issue with his audio device.
  • Audio works fine but after x minutes, the call is dropped and user has restart his PC to get audio working again.

There are no audio issues with other apps like phone app or when watching a video.

We updated audio drivers, updated firmware of the audio devices. Cleared Teams cache, reinstalled Teams, made sure its running the current version. Checked windows audio settings (sometimes people manage to connect the headset via usb dongle and directly to laptops bluetooh at the same time, which can cause problems). We also asked the users to connect their headset with the usb cable instead of the dongle. Nothing helped.

I had one user working with Teams in the browser for a few days and he didnt report any problems there. So maybe its a Teams client issue?

If anyone has an idea for me on how to fix this, I would really appreciate it, since Win 11 rollout is still going on and more and more users will be affected by this. Which I am not looking forward too :)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2025-05-14T09:56:20+00:00

    This remark is almost 2 years old and i don't see any solution that works.

    @ microsoft : why has this not been solved ?

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  2. Anonymous
    2025-05-14T10:17:53+00:00

    my solution works folks

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  3. Anonymous
    2025-05-14T18:27:37+00:00

    Been there, done that, IT DOES NOT WORK.

    My Evolve will quit working for some as yet unknown reason. I thought it was related to the Sleep function but that's not it. It does not seem to be program or application incompatibility. It just quits. Once it does the only way to get it to work again is to restart my computer.

    Always works with my phone, never been an issue.

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  4. Anonymous
    2025-05-15T06:33:52+00:00

    So what kinda worked out for our setup was uninstalling every device & driver listed under "Sound, video and game controllers" in the device manager.

    After reinstalling them all via Dell Command Update the sound issues were gone.

    Here's a screenshot with devices installed on most of our clients. Some use the Jabra Link 380 USB adapter, some connect their headsets directly via bluetooth, it made no differece they all had the same audio issues.

    May be worth a try if uninstalling the audio device did not help.

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  5. Anonymous
    2025-05-20T10:05:27+00:00

    Im using Bose headset with Bluetooth and facing same issue, Ppl can hear me but I cant hear a thing!

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