How to fix audio issues in MS Teams after upgrade to Win 11

Reported

Anonymous

Hello community,

we are currently rolling out Win 11 (Enterprise 22H2) for our users and more and more are starting to complain about audio problems since the upgrade to Win 11.

For the most part we use Jabra Evolve 65 and 75 headsets, which are certified for Teams (they worked fine with Teams and Win 10).

Reported issues (happening in meetings and calls):

Users mic working, but cant hear his counterpart.
Users mic not working, but can hear his counterpart.
No audio at all, sometimes right from the start of the call, sometimes cuts out during the call. User gets a notification that there is an issue with his audio device.
Audio works fine but after x minutes, the call is dropped and user has restart his PC to get audio working again.

There are no audio issues with other apps like phone app or when watching a video.

We updated audio drivers, updated firmware of the audio devices. Cleared Teams cache, reinstalled Teams, made sure its running the current version. Checked windows audio settings (sometimes people manage to connect the headset via usb dongle and directly to laptops bluetooh at the same time, which can cause problems). We also asked the users to connect their headset with the usb cable instead of the dongle. Nothing helped.

I had one user working with Teams in the browser for a few days and he didnt report any problems there. So maybe its a Teams client issue?

If anyone has an idea for me on how to fix this, I would really appreciate it, since Win 11 rollout is still going on and more and more users will be affected by this. Which I am not looking forward too :)

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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49 answers

Anonymous

2023-08-17T19:04:25+00:00

Estamos tendo o mesmo problema com o Jabra Evolve2 75 e o Teams.

Computador e SO:
Dell Vostro 7620
Edição Windows 11 Enterprise

Versão 23H2

Instalado em ‎16/‎11/‎2022

Compilação do SO 22631.2191

Experiência Windows Feature Experience Pack 1000.22671.1000.0

Teams:
Você tem o Microsoft Teams Versão 1.6.00.22281 (64 bits). Última atualização em 15/08/2023.

Jabra Evolve2 75:

Jabra Evolve2 75 Firmware version: 1.8.13 Certified for Microsoft TeamsPN 27599-999-999
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Anonymous

2023-08-16T13:14:03+00:00

So far the only legitimate fix I've seen posted has been to downgrade back to Win10 of those who have reported a successful fix, doh!

I'm trying to get corporate to grant me a downgrade to Win10 myself, I've concluded that Win11 is about as good as Win9 was, shrug.
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Anonymous

2023-08-16T07:04:38+00:00

Hello Amro,

if you can't help with the multiple reported issue, could you please escalate it to someone who can?

Thanks
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Anonymous

2023-08-15T23:32:22+00:00

I am experiencing the same problem after a forced corporate update to Win11, it's worth noting that the audio on my headset works perfectly fine with every other application on the PC, in fact I can even hear the call connect/disconnect tone from Teams through the headset, however Teams will not play the actual audio of voice feedback from other participants nor when doing the Test Call. The issue is directly a Teams problem with Win11, definitely not a driver issue with the headset and the OS.
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Anonymous

2023-07-03T16:39:41+00:00

Have the exact same issue with Windows 11 and the Jabra Evolve2 75. It's very frustrating as Windows 10 didn't have this issue, nor did Windows 11 until some recent update.

It's making me appear very unprofessional as a technical director a large multi-national software company.
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