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Hello community,
we are currently rolling out Win 11 (Enterprise 22H2) for our users and more and more are starting to complain about audio problems since the upgrade to Win 11.
For the most part we use Jabra Evolve 65 and 75 headsets, which are certified for Teams (they worked fine with Teams and Win 10).
Reported issues (happening in meetings and calls):
There are no audio issues with other apps like phone app or when watching a video.
We updated audio drivers, updated firmware of the audio devices. Cleared Teams cache, reinstalled Teams, made sure its running the current version. Checked windows audio settings (sometimes people manage to connect the headset via usb dongle and directly to laptops bluetooh at the same time, which can cause problems). We also asked the users to connect their headset with the usb cable instead of the dongle. Nothing helped.
I had one user working with Teams in the browser for a few days and he didnt report any problems there. So maybe its a Teams client issue?
If anyone has an idea for me on how to fix this, I would really appreciate it, since Win 11 rollout is still going on and more and more users will be affected by this. Which I am not looking forward too :)
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Fix
1.Open Control Panel
Properties
Advanced
untick enable audio enhancements
We're also experiencing the same issues...
Jabra Evolve 2 85, working fine with Windows 10 22H2 running on various Dell Latitude & Precision models with 10th Gen Intel CPU or newer.
Prior to the upgrade to Windows 11 24H2 we're making sure Drivers & BIOS are up to date with Dell Command Update.
Some Clients keep working fine, some others have Sound issues where either the user cannot hear anything from the headphone or cannot be heard through the microphone.
We tried the advanced driver recovery via Dell Command Update which resolves the problem sometimes.
If not we try reinstalling Teams, which also sometimes works.
Last option we try is to uninstall the audio device via devmgmt.msc, note that the device manager does not show any issues with the device or driver.
Is there any solution in sight?
I seem to be experiencing the same issue with my mic ie people can't hear me well - sound 'faint and far away'. My speaker working fine and I can hear people loud and clear. I had a forced update to Windows 11 yesterday and teams have the issue, Zoom is ok though.
Has there been any progress on this, getting same issue for multiple machines updated to win 11.
We have this exact issue as well, but we found out that using teams on your browser is working perfectly fine. Our hunch is the app version of teams is having issue with what audio device to use since it is not showing any signs of access under the privacy settings.